Senior Customer Services Leader
6 days ago
Senior Customer Services Leader
About the Role:We are seeking a highly motivated and experienced Senior Customer Services Leader to join our team at Barker Ross. As a key member of our leadership team, you will be responsible for driving customer satisfaction and improving processes.
The ideal candidate will have a proven track record of delivering customer satisfaction and revenue growth in a B2B environment. You will be responsible for developing the team, identifying commercial opportunities, and implementing strategies to improve customer retention and reduce complaints.
A degree education and leadership/management courses are desirable, as well as a commitment to personal and professional development.
Key Responsibilities:- Developing the team to achieve exceptional customer service standards
- Driving revenue growth through effective sales strategies
- Identifying and implementing cost-saving initiatives
- Improving customer retention and reducing complaints
£55,000 - £65,000 per annum depending on experience
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