Field Care Lead

3 weeks ago


Tunbridge Wells, Kent, United Kingdom Caremark Ltd Full time

Job Summary

As a Field Care Supervisor at Caremark Ltd, you will be responsible for implementing field-based quality control systems and providing support to all Care & Support Workers within a defined area. This role requires a strong understanding of the care industry and the ability to work effectively in a team environment.

Key Responsibilities

  • To carry out Individual Needs Assessments for new and potential clients.
  • To conduct risk assessments as part of the Individual Needs Assessment and update these as required as part of the individual's risk management.
  • To ensure all client visits are always covered.
  • On-Call duty.
  • To maintain close liaison with both the Care Manager and Care Coordinator.
  • To identify suitable Care & Support Workers to cover for any absences, this may be due to sickness or holiday.
  • To facilitate the practical induction of all new Care & Support Workers through shadow shifts.
  • To provide and facilitate in-field training as and when appropriate.
  • To identify any additional training needs of Care & Support Workers and report accordingly.
  • To conduct client reviews and respond to Individual Review Forms completed by Care & Support Workers as soon as possible.
  • To urgently report any changes in a Care & Support Worker's or client's schedule to the Care Coordinator.
  • To monitor, supervise and mentor all Care & Support Workers in the field.
  • To provide support to all Care & Support Workers in the field.
  • To monitor all clients for service and Care & Support Worker satisfaction.
  • To ensure accuracy and completeness of all documentation held in clients' homes.
  • To encourage and identify opportunities for Care & Support Workers continuing professional development.
  • To ensure that all written reports and administration is up to date.

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