Customer Service Engineer

1 week ago


Manchester, United Kingdom Azenta, Inc. Full time
About the Opportunity

Azenta Life Sciences is seeking a highly skilled technical professional to join our team as a Customer Service Engineer - Complex Systems.

In this role, you will be responsible for providing technical support to customers and Field Service staff who diagnose, troubleshoot, and/or repair complex equipment and sophisticated systems.

Job Summary

As a Customer Service Engineer, you will:

  • Provide technical support via phone and troubleshoot issues related to complex electro/mechanical equipment, computer software, and networked systems.
  • Analyze system performance and provide recommendations for future technical focus areas to drive improved performance and customer satisfaction.
  • Create service-related documentation, including installation manuals, troubleshooting guides, and recommended spares lists.
  • Act as the primary point of contact for technical support needs, managing requests, follow-ups, and deadlines.
  • Repair customer instruments in the field, in-house, or remotely.
Requirements and Qualifications
  • Bachelor's degree in Mechanical, Electrical, or Computer Science Engineering or equivalent work experience.
  • At least four years of direct service experience in a customer-facing environment.
  • Strong analytical and problem-solving skills, with excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment and adapt to changing priorities.
  • Familiarity with Salesforce.com, Oracle, and MS Office product suite is preferred.
What We Offer
  • A competitive salary range of $80,000 - $110,000 per year, depending on location and experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A generous paid time-off policy and holidays.
  • The opportunity to work with a dynamic and innovative company that values employee growth and development.


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