Energy Industry Professional

5 days ago


Coventry, Coventry, United Kingdom Octopus Energy Full time
Job Description

This is a fantastic opportunity to join a dynamic and growing company that is revolutionising the energy industry. As a Help Desk Specialist, you will play a critical role in delivering exceptional customer service and support to our customers across the UK.

You will be working in a fast-paced environment, handling a high volume of customer inquiries and resolving complex issues in a timely and effective manner. In return, we offer a competitive salary of £23,400, plus a range of benefits including OE Group Share Scheme, free breakfast, cycle to work scheme, EV salary sacrifice & lots more.

What You'll Do
  1. You'll work closely with our customer service team to deliver world-class support and service.
  2. You'll take full ownership of customer queries and complaints, providing solutions and resolutions in a timely and professional manner.
  3. You'll collaborate with colleagues to share knowledge, best practices, and ideas to continually improve customer experience.

We are looking for someone who is enthusiastic, motivated, and passionate about delivering exceptional customer service. If you have a keen eye for detail, excellent communication skills, and a strong ability to work under pressure, we'd love to hear from you.



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