Reception Supervisor
1 week ago
Job Summary
We are seeking a highly organized and communicative individual to join our Reception Team within the Facilities Directorate at Sheffield Teaching Hospitals NHS Foundation Trust. As a Reception Supervisor, you will be responsible for overseeing and supervising our receptionists across our sites, providing support to our reception areas and functions.
The ideal candidate will have strong organizational and communication skills, with the ability to work in a busy and challenging environment. You will be a customer-focused individual who can display our PROUD values and behaviours, working closely with other directorates across the organization to support patient care.
Main Duties of the Job
As a Reception Supervisor, you will be responsible for maintaining and producing accurate information on our reception and governance information systems. You will also undertake supervisory management duties, including deployment of tasks, first-line management of staff, and audits of areas.
The role includes undertaking bespoke project work and conducting environment audits across the Trust sites, addressing any issues that arise. You will need to demonstrate diplomacy and effective influencing skills, with the ability to be flexible and provide team working and support to colleagues.
About Us
Sheffield Teaching Hospitals NHS Foundation Trust is a leader in the NHS and research sectors, providing excellent benefits for its staff. We value and respect all of our staff and the community we serve, and we are committed to professional development and supporting employees in balancing their personal and professional lives.
Key Responsibilities
The successful candidate will be responsible for:
- Maintaining and producing accurate information on our reception and governance information systems
- Undertaking supervisory management duties, including deployment of tasks, first-line management of staff, and audits of areas
- Undertaking bespoke project work and conducting environment audits across the Trust sites
- Providing team working and support to colleagues
Person Specification
The ideal candidate will have:
- Experience of working in a customer-facing administrative role
- Experience of working with the public
- Experience of Trust systems, ESR, Datix, Health Roster
- Excellent computer skills, including standard office packages and email
- Experience of working effectively with colleagues from a range of disciplines and levels of seniority
- Experience of exercising initiative and demonstrating innovative approaches within overall delegated responsibility and parameters
- Determination and resilience in meeting objectives and deadlines
- Experience of maintaining a fast pace of work
- Excellent telephone manner
Further Training
The successful candidate will be required to undertake training as required to deliver the duties of the post.
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