Reception Team Supervisor

7 months ago


Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full time

This is an exciting opportunity to work at the heart of the Weston Park Cancer Centre, overseeing our friendly reception team responsible for meeting and greeting patients and other admin duties for a range of Tumour Sites.

We are looking for a dynamic individual to lead multiple receptions across several sites across South Yorkshire, taking responsibility for training and supporting your team to work in partnership with wider clinical and administrative teams to provide both a welcoming environment for patients as well accurate administrative service.

The role will involve ensuring rota's are produced and all areas are covered, ensuring administrative duties and completed in a timely manner. You will ensure your team always maintains a high level of data quality and accuracy. Furthermore, you will ensure a single point of contact for all reception related queries and is always available for patients and continually look for opportunities improve the quality of the reception service and patient experience.

You will support the implementation of new technology, such as the planned new EPR and patient apps and ensure they optimise the patient experience where they can, but do not provide any barriers to service access.

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

The Weston Park Cancer Centre is the leading Cancer Centre in the Northeast of England, with its clinicians’ providing a non-surgical oncology services to the populations of Barnsley, Chesterfield, Doncaster, Rotherham and Sheffield. As well as patients from further afield.

The growth in cancer diagnosis, combined with medical advances increasing the length of time people are living with and beyond cancer, means demands for services are growing. The Booking Team, lie at the heart of the treatment pathway arranging new, in treatment and long term follow up appointments.

A patient focussed role delivered primarily through telephone contact, the team work in a fast paced environment where planning is key to ensure patients receive time sensitive treatment on time.

The admin and clerical service at Weston Park is currently undergoing a cycle of improvement meaning as well as leading a service that supports patients at their most vulnerable, you can also contribute to innovations underway and bring your ideas and innovations to the creative improvement space.

Please view the attached Job Description and Person Specification documents for full details regarding this post.



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