Switchboard and Reception Team Leader

5 months ago

Sheffield, United Kingdom Sheffield Health and Social Care NHS Foundation Trust Full time

Co-ordination of operational delivery for both Head Office reception and switchboard to ensure a portfolio of tasks is planned and delivered effectively. Maintain constructive relationships with a broad range of internal and external stakeholders including landlords and contractors. Assist Senior Manager with recruitment process by participating in recruitment and selection as required. To train the teams staff in relation to duties and responsibilities.

Day to day management for staff directly reporting to them and accurately record these meetings and on the relevant dashboard. Provide guidance on personal development and initiate where appropriate further training. Monitor budgets for own area, raising requisitions and act as authorised signatory for the purchase of some physical assets and/or supplies. Ensure paper based and electronic records are maintained in a way that allows up to date information to be available.

To be fully conversant with all local policies and procedures and to ensure they are communicated and adhered to by all members of the teams, taking action if needed as appropriate. To participate, on any local projects, ensuring that they are undertaken with mínimal disruption and maximum communication. To have experience of working within a busy environment and with the ability to handle and process calls effectively and efficiently. To be fully conversant with switchboard console and with all other functionality to manage both systems within the teams.

To attend meetings as appropriate. To participate in chairing and minute taking of meetings as requested. To run reports as required using data from available sources To retrieve and collate information on behalf of the team and be able to present the data in different formats as needed. To ensure the teams are covered on a day-to-day basis and update staff rota's to ensure the continuity of service, recording annual leave, changes, absences and cover, communicating these changes via healthroster.

To maintain a safe environment within the team environments and ensure levels of all types of stock required are suitable to fulfil the needs of the services. To participate and ensure switchboard and reception have adequate cover at all required times. To manage the monitoring and recording of training undertaken by members of the Teams. Ensure relevant training and local induction is carried out for new members of the Team.

To ensure receipt of postal deliveries into the organisation. This includes Royal Mail, Round Robin Mail and internal mail. Ensure deadlines are met and mail is available for collection by external sources. Topping up money in the Franking Machine To manage emergency 2222 calls from Trust staff, following protocols to contact Emergency Services.

To monitor various alarm systems and follow protocols when an alarm is registered. To assist with any other task which will help to provide a service that complies with the Departments agreed levels of service and expected levels of customer service.

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