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Customer Service Representative
1 month ago
We are seeking a highly skilled Customer Service Advisor to join our front of house team at Plasmarl, Commercial Service. As a key member of our team, you will play a vital role in delivering exceptional customer experiences.
Key Responsibilities- Welcome customers to the Dealership and ensure a seamless customer experience throughout their visit.
- Efficiently handle customer service calls and face-to-face enquires, including making customer appointments, providing pricing information, and relaying technical information.
- Understand repair requirements and effectively communicate these to customers, enabling them to make informed decisions.
- Deliver a first-class customer experience to every customer.
- Consistently demonstrate the highest standards of professionalism and embody the core values of Day's.
The ideal candidate will possess excellent organisational and communication skills, a keen focus on attention to detail, and a passion for delivering exceptional customer service. Previous experience in a similar role within a vehicle dealership is preferred, but not essential as training will be provided.
Why Day's Motor Group?As a family-run business, we are committed to maintaining a culture of continuous development and innovation. We are passionate about building an environment where everyone feels valued, appreciated, and able to reach their full potential. We believe in the importance of equality and inclusion and strive to create a welcoming and safe space for all our employees and customers.
Employee Benefits- Competitive salary, dependent on experience and qualifications.
- 6.2 weeks annual leave, inclusive of bank holidays.
- Contributory pension scheme.
- Life Assurance (death in service).
- Staff discounts on vehicles, parts, servicing, vehicle hire, and finance.
- Friends and Family discounted leasing.
- Free on-site parking.
- Cycle to work schemes.
- Free and confidential access to BEN, employee assistance helpline available 24/7.
- Development opportunities within Days Motor Group.
