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Claims Handler

2 months ago

Solihull, Solihull, United Kingdom Davies Full time
About the Role

We are seeking a highly motivated and organized Claims Handler to join our Vehicle Replacement Group team in Solihull, Birmingham. As a Claims Handler, you will play a crucial role in managing a caseload of claims, communicating with parties involved in car accidents, and gathering information for processing and assessing claims.

Key Responsibilities
  • Communicate with parties involved in car accidents and gather information for processing and assessing claims
  • Manage a caseload of claims, planning telephone contact and updates with clients, insurance companies, and other third parties
  • Keep accurate records of claim history and up-to-date positions
  • Provide advice to clients regarding claims and additional services offered by the business
  • Comply with technical and regulatory processes and procedures
Requirements
  • Previous experience in a busy administration or customer services role
  • Proactive problem-solving skills and ability to organize workload
  • Quick learner with a natural ability to understand processes and technical information
  • Background in an insurance or credit hire business an advantage
  • Good overall ability with technology, including Microsoft Office packages
  • Good standard of education
About Davies

We are a global team of over 6,500 professionals, operating across the UK, Ireland, the US, Canada, and Bermuda. We specialize in professional services and technology firms, working in partnerships with leading insurance businesses. Our values are at the heart of everything we do, and we strive to be a community of outstanding people who welcome different perspectives, support each other's ambitions, and grow together.

We are a multi-award-winning specialist professional services and technology business, delivering operations, consulting, and technology solutions across the risk and insurance value chain. Our expertise includes excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management.

We aim to be an equal opportunities employer and are committed to ensuring that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race. We endeavor to recruit from the widest possible pool of suitable candidates and welcome applications from diverse backgrounds.