Claims Handler

3 weeks ago


Solihull, Solihull, United Kingdom Davies Group Full time
Third-Party Capture Claims Handler

We are seeking a motivated and reliable individual to join our Vehicle Replacement Group team in Solihull, Birmingham. As a Third-Party Capture Claims Handler, you will play a crucial role in processing and assessing claims, communicating with parties involved, and managing a caseload of claims.

Key Responsibilities:
  • Communicate with parties involved in car accidents and gather information for claim processing and assessment
  • Manage a caseload of claims, planning telephone contact and updates with clients, insurance companies, and other third parties
  • Keep quality records of claim history and up-to-date positions
  • Provide advice to clients regarding claims and additional services offered by the business
  • Comply with technical and regulatory processes and procedures
Requirements:
  • Previous experience in a busy administration or customer services role
  • Proactive problem-solving and workload organization skills
  • Quick learner with a natural ability to understand processes and technical information
  • Background in an insurance or credit hire business an advantage
  • Good overall ability with technology, including Microsoft Office packages
  • Good standard of education

We value transferable skills and qualities that focus on what you can bring to the role. While industry experience is beneficial, it is not essential, as we will provide full training and support when you start with us.

At Davies Group, we succeed together, and it is this that makes the business a great place to work. You will be valued and supported, and receive excellent benefits, including a reward platform, 25 days holiday, and development opportunities.


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