Customer Experience Representative

3 days ago


North Shields, North Tyneside, United Kingdom NEXT Full time

We're looking for a Customer Experience Representative to join our team at NEXT. As a key member of our store team, you'll play a vital role in providing an exceptional customer experience and driving sales growth.

This is an exciting opportunity for someone who is passionate about delivering outstanding service, working collaboratively with colleagues and contributing to a positive store environment. If you're a natural communicator, enjoy working in a fast-paced environment and have a keen eye for detail, we'd love to hear from you.

We offer a competitive hourly rate of £5.50, plus a range of benefits, including:

  • Flexible working options
  • Discounts on products and services
  • Opportunities for professional development and career growth

About the Job:

  • Provide exceptional customer service, responding to customer queries and resolving issues efficiently
  • Contribute to achieving sales targets by identifying and engaging with customers, promoting products and services
  • Collaborate with colleagues to maintain a high standard of store appearance and product presentation

We're committed to supporting the development of our employees, providing opportunities for training and growth. If you're a motivated and enthusiastic individual who is passionate about delivering an exceptional customer experience, we'd love to hear from you.

  • 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
  • 10% off most partner brands & up to 15% off Branded Beauty
  • 75% off a generous (optional) working wardrobe allowance to buy clothes to wear for work
  • Early VIP access to sale stock
  • Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
  • Access to fantastic discounts at our Staff Shops
  • Sharesave scheme
  • Access a digital GP and other free health and wellbeing services
  • Life assurance
  • You can register for a discounted health plan for you and your family
  • Financial Wellbeing - Save, track and enhance your financial wellbeing
  • Apprenticeship - Earn, learn and gain a qualification (England stores only)
  • Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
  • Support Networks - Access to Network Groups to empower and celebrate each other
  • Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more

Please note that some benefits may have conditions or restrictions applied. If you're interested in this role, please don't hesitate to get in touch to discuss further.



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