Operations Manager
1 month ago
About the Role:
We are seeking a highly skilled Operations Controller to join our team at AB Volvo. As an Operations Controller, you will play a critical role in ensuring the seamless coordination and efficiency of our service process.
Main Responsibilities:
- Proactively manage the GVS process from planning to invoice/claim closure.
- Ensure that CSR's and Technician Supervisors adhere to the standard OTI process.
- Manage customer expectations, job profitability, and workshop productivity targets.
- Review and analyze operational issues/discrepancies and implement corrective actions.
- Manage and plan workshop/support resources to meet OTI process requirements.
- Support the CSR/Workshop Supervisor in job specification, codification, and quoting preparation tasks.
- Assist in the management of invoice/claim closure tasks and ensure accuracy and timeliness.
- Hold daily production meetings to plan workload and resources.
- Anticipate production problems and provide active support to handle workload.
- Monitor staff performance and identify areas for development.
- Perform periodic competence assessments and provide training and support as needed.
- Manage and process productive wage submission on a monthly basis.
- Plan, report, and control lost and non-available hours in line with budget KPI.
- Assist in the production of the annual business plan.
Requirements:
- Experience working within the motor vehicle industry, preferably with a technical background.
- Full knowledge of VOSA requirements and MOT testers manual.
- Knowledge/experience of leading teams.
- Knowledge of workshop KPI.
What We Offer:
- Company pension.
- 25 days holiday raising to 30 days with service + bank hols.
- Healthcare plan with access to dental insurance.
- Enhanced paternity/maternity leave.
- Employee discounts extended to family and friends on many High St Retailers, Gym memberships, travel, hotel, theme parks plus much more.
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