Commercial Operations Leader

3 days ago


Cramlington, Northumberland, United Kingdom MTrec Commercial Full time
Key Responsibilities

This role involves:

  • Setting KPIs for the customer service agenda to support commercial targets and strategy
  • Planning and directing the work of the customer service team
  • Promoting high performance and customer service ethos
  • Improving internal processes and creating new procedures as needed
  • Building and sustaining a customer service team

You will also be responsible for providing regular sales analysis, preparing timely and accurate reports, and suggesting improvements to drive sales.



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