Maintenance Service Director
3 weeks ago
We are seeking an exceptional Maintenance Service Director to lead our repairs and maintenance service, driving top-tier performance and achieving customer satisfaction in the social housing sector.
About the Role:
- The successful candidate will be responsible for developing, delivering, and reviewing all aspects of the repairs and maintenance service.
- A key aspect of this role is ensuring operational priorities are met, delivering value for money and high performance in key areas such as first-time fixes, repairs completion, and tenant satisfaction.
- You will manage and develop a skilled team of staff and operatives, fostering a culture of excellence and continuous improvement.
- Fundraising salary: £675 per day (hybrid model). This job requires 6 months commitment.
- The ideal candidate will have proven experience in managing repairs and maintenance services to a high standard with strong customer satisfaction outcomes.
- In-depth knowledge of housing legislation regulations and best practices related to repairs management is essential.
- Experience in developing and implementing strategies policies and achieving performance targets is also desirable.
About Us:
We aim to deliver an excellent customer experience through the effective management of our repairs and maintenance service. We seek a talented professional to join our team and contribute to our goal of providing high-quality services that meet or exceed customer expectations.
Requirements:
- Proven track record of leading teams to achieve exceptional results.
- Strong leadership and team management skills with the ability to motivate and develop staff.
- Expertise in financial planning budget management and procurement processes.
- Knowledge of health and safety regulations and the ability to ensure compliance.
- Proficient in utilising data to drive decision-making and performance improvements.
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