Maintenance Service Director

3 weeks ago


East Dereham, Norfolk, United Kingdom Goodman Masson Full time

We are seeking an exceptional Maintenance Service Director to lead our repairs and maintenance service, driving top-tier performance and achieving customer satisfaction in the social housing sector.

About the Role:

  • The successful candidate will be responsible for developing, delivering, and reviewing all aspects of the repairs and maintenance service.
  • A key aspect of this role is ensuring operational priorities are met, delivering value for money and high performance in key areas such as first-time fixes, repairs completion, and tenant satisfaction.
  • You will manage and develop a skilled team of staff and operatives, fostering a culture of excellence and continuous improvement.
  • Fundraising salary: £675 per day (hybrid model). This job requires 6 months commitment.
  • The ideal candidate will have proven experience in managing repairs and maintenance services to a high standard with strong customer satisfaction outcomes.
  • In-depth knowledge of housing legislation regulations and best practices related to repairs management is essential.
  • Experience in developing and implementing strategies policies and achieving performance targets is also desirable.

About Us:

We aim to deliver an excellent customer experience through the effective management of our repairs and maintenance service. We seek a talented professional to join our team and contribute to our goal of providing high-quality services that meet or exceed customer expectations.

Requirements:

  • Proven track record of leading teams to achieve exceptional results.
  • Strong leadership and team management skills with the ability to motivate and develop staff.
  • Expertise in financial planning budget management and procurement processes.
  • Knowledge of health and safety regulations and the ability to ensure compliance.
  • Proficient in utilising data to drive decision-making and performance improvements.


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