Repairs Operations Manager

18 hours ago


East Dereham, Norfolk, United Kingdom Goodman Masson Full time

We are recruiting for a highly motivated Repairs Operations Manager to oversee the delivery of our repairs and maintenance service, ensuring seamless operations and high levels of customer satisfaction.

About the Job:

  • The successful candidate will be responsible for managing and developing a skilled team of staff and operatives, fostering a culture of excellence and continuous improvement.
  • A key aspect of this role is ensuring operational priorities are met, delivering value for money and high performance in key areas such as first-time fixes, repairs completion, and tenant satisfaction.
  • Fundraising salary: £675 per day (hybrid model). This job requires 6 months commitment.
  • The ideal candidate will have a deep understanding of housing legislation regulations and best practices related to repairs management.
  • Experience in developing and implementing strategies policies and achieving performance targets is also desirable.
  • Strong leadership and team management skills, with the ability to motivate and develop staff.

About Our Team:

We are a dynamic team committed to delivering an excellent customer experience through effective management of our repairs and maintenance service. We seek a talented professional to join our team and contribute to our goal of providing high-quality services that meet or exceed customer expectations.

What You Need:

  • Proven experience in managing repairs and maintenance services to a high standard with strong customer satisfaction outcomes.
  • Expertise in financial planning budget management and procurement processes.
  • Knowledge of health and safety regulations and the ability to ensure compliance.
  • Proficient in utilising data to drive decision-making and performance improvements.


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