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Luxury Concierge

2 months ago

London, Greater London, United Kingdom PMR Full time

Job Summary:

We are seeking a highly skilled and experienced Luxury Concierge to join our team at PMR. As a key member of our staff, you will be responsible for delivering exceptional customer service to our residents and ensuring a seamless and luxurious living experience.

Main Responsibilities:

  • Customer Service: Provide top-notch customer service to all residents, responding to their needs and concerns in a timely and professional manner.
  • Concierge Services: Offer a range of concierge services, including guest verification, elevator access, and security checks, to ensure a safe and secure environment for all residents.
  • Communication: Maintain effective communication with residents, guests, and colleagues, ensuring that all needs are met and concerns are addressed.
  • Problem-Solving: Anticipate and resolve any issues that may arise, using your problem-solving skills to find creative solutions.
  • Teamwork: Collaborate with other members of the team to ensure a seamless and efficient service, working together to achieve common goals.
  • Adaptability: Be flexible and adaptable, responding to changing circumstances and priorities as needed.

Requirements:

  • Experience: A minimum of 2 years' experience in a similar role, preferably in a residential or 5-star hotel setting.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with residents, guests, and colleagues.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and creatively.
  • Teamwork: A strong ability to work collaboratively as part of a team, with a focus on delivering exceptional results.
  • Adaptability: A flexible and adaptable approach, with the ability to respond to changing circumstances and priorities.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package, reflecting your skills and experience.
  • Opportunities for Growth: Opportunities for career growth and development, with a focus on helping you achieve your goals.
  • Collaborative Team: A collaborative and supportive team environment, with a focus on delivering exceptional results.