Customer Service Coordinator

3 weeks ago


Birmingham, Birmingham, United Kingdom Sea Global Full time

Job Title: Member Services Manager

Job Summary:

We are seeking a highly organized and customer-focused individual to join our Member Services team as a Member Services Manager. The successful candidate will be responsible for supporting the full Member Services Team and ensuring that outstanding customer service is provided to our members and supply chain partners.

Key Responsibilities:

  • Support the Member Services Team in providing exceptional customer service to members and supply chain partners.
  • Identify potential new members, send and track membership packs, and ensure the team is informed of all developments.
  • Assist in drafting management and agent reports, conduct competitor analysis and mystery shopping, and run operational reports for the COO, Director, and Board.
  • Organize and track review meetings for clients, attend key client meetings and internal operational meetings, and track follow-up actions.
  • Prepare draft member review reports, draft social media content, and issue bulk emails.

Requirements:

  • Customer service and account management experience.
  • Ability to handle multiple tasks at once and work in a fast-paced environment.
  • Excellent communication skills and organizational abilities.
  • Experience within Social Housing or similar sectors (desirable, not essential).
  • Basic understanding of Procurement (desirable, not essential).

About Us:

Sea Global is proud to be partnering with one of the UK's leading housing and procurement organizations. We are committed to creating efficiencies and savings for clients within the social housing sector.



  • Birmingham, Birmingham, United Kingdom Maximus Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Coordinator. In this role, you will be responsible for coordinating and overseeing the day-to-day operation of the Assessment Centre, ensuring smooth running of assessments and providing exceptional customer service.Key ResponsibilitiesManage...


  • Birmingham, Birmingham, United Kingdom Maximus Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Assessment Centre team, you will be responsible for coordinating and overseeing the day-to-day operations of the centre, ensuring seamless delivery of services to our customers.Key ResponsibilitiesManage...


  • Birmingham, Birmingham, United Kingdom Maximus Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Assessment Centre team, you will be responsible for coordinating and overseeing the day-to-day operations of the centre, ensuring seamless delivery of services to our customers.Key ResponsibilitiesManage...


  • Birmingham, Birmingham, United Kingdom Maximus Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of the Assessment Centre, ensuring smooth running of assessments and providing exceptional customer service.Key...


  • Birmingham, Birmingham, United Kingdom Maximus Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Maximus. As a key member of our Assessment Centre team, you will play a critical role in ensuring the smooth operation of our daily activities.Key ResponsibilitiesManage and coordinate the day-to-day activities of the Assessment Centre,...


  • Birmingham, Birmingham, United Kingdom Maximus Full time

    Job SummaryMaximus is seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of the Assessment Centre, ensuring smooth running of assessments and providing exceptional customer service.Key...


  • Birmingham, Birmingham, United Kingdom M&S Full time

    Key ResponsibilitiesAs a Customer Service Coordinator, you will be responsible for supporting colleagues through coaching and feedback, utilizing data to drive performance, and maintaining a safe and legal environment for colleagues and customers.Key ObjectivesDeliver great standards and service by putting the customer firstSupport the delivery of plan A by...


  • Birmingham, Birmingham, United Kingdom Maximus Full time

    Job Role OverviewThe Customer Service Representative will play a crucial role in the daily operations of the Assessment Centre, ensuring seamless delivery of services to customers.Main ResponsibilitiesManage daily appointment sessions, including co-ordinating with clinical colleagues and external stakeholders.Perform reminder calls to customers and monitor...


  • Birmingham, Birmingham, United Kingdom Johnson Controls Full time

    Job SummaryWe are seeking a highly skilled Program Coordinator to join our team at Johnson Controls. As a Program Coordinator, you will play a vital role in our UK operations, leading a dedicated team and managing day-to-day service delivery for a prestigious client.Key ResponsibilitiesRecording and resolving fault tickets promptly.Efficiently assigning work...

  • Service Coordinator

    3 weeks ago


    Birmingham, Birmingham, United Kingdom HP4 Recruitment Ltd Full time

    Job Title: Service CoordinatorLocation: BirminghamSalary: £23,000 - £25,000Job Summary:We are seeking a highly skilled Service Coordinator to join our team at HP4 Recruitment Ltd. As a Service Coordinator, you will play a crucial role in arranging, planning, monitoring, and coordinating the activities of field engineers. Your primary objective will be to...


  • Birmingham, Birmingham, United Kingdom Johnson Controls Full time

    Job SummaryWe are seeking a highly skilled Customer Service Program Coordinator to join our team at Johnson Controls. As a key member of our UK operations, you will play a vital role in delivering exceptional service to our clients.Key ResponsibilitiesManage day-to-day service delivery for a prestigious clientLead a dedicated team of field engineers, a...


  • Birmingham, Birmingham, United Kingdom Johnson Controls Full time

    Key ResponsibilitiesAs a Program Coordinator for Customer Service at Johnson Controls, you will play a vital role in our UK operations. Based in our Birmingham office, you will lead a dedicated team, managing day-to-day service delivery for a prestigious client. Your team includes field engineers, a manager, and key customer contacts, all of whom you will...


  • Birmingham, Birmingham, United Kingdom Johnson Controls Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Program Coordinator to join our team at Johnson Controls. As a key member of our UK operations, you will play a vital role in shaping our service delivery strategy and ensuring exceptional customer experiences.Key ResponsibilitiesManage day-to-day service delivery for a prestigious...


  • Birmingham, Birmingham, United Kingdom Johnson Controls Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Program Coordinator to join our team at Johnson Controls. As a key member of our UK operations, you will play a vital role in shaping our service delivery strategy and ensuring exceptional customer experiences.Key ResponsibilitiesManage day-to-day service delivery for a prestigious...

  • Service Coordinator

    3 weeks ago


    Birmingham, Birmingham, United Kingdom Andrews Sykes Full time

    We are seeking a skilled Service Coordinator to join our team at Andrews Sykes Group.As a Service Coordinator, you will be responsible for the planning and scheduling of our engineers, maintaining customer relationships, and preparing quotations.Key responsibilities include:Maintaining customer relationships and providing excellent customer servicePlanning...

  • Service Coordinator

    3 weeks ago


    Birmingham, Birmingham, United Kingdom Andrews Sykes Full time

    We are seeking an experienced Service Coordinator to join our team at Andrews Sykes Group.As a Service Coordinator, you will be responsible for the planning and scheduling of our engineers, maintaining customer relationships, and preparing quotations.Key responsibilities include:Maintaining customer relationships and providing excellent customer...

  • Customs Coordinator

    1 month ago


    Birmingham, Birmingham, United Kingdom Titan Recruitment Full time

    Customs Coordinator Job DescriptionTitan Recruitment is working with a leading Freight Forwarder based in Birmingham to find a skilled Customs Coordinator.This role requires experience in a fast-paced Freight Forwarding environment and a solid understanding of customs processes and documentation.Key Responsibilities:Documentation Management: Obtain, check,...

  • Customs Coordinator

    1 month ago


    Birmingham, Birmingham, United Kingdom Titan Recruitment Full time

    Customs Coordinator Job DescriptionTitan Recruitment is working with a leading Freight Forwarder based in Birmingham to find a skilled Customs Coordinator.This role requires experience in a fast-paced Freight Forwarding environment and a solid understanding of customs processes and documentation.Key Responsibilities:Documentation Management: Obtain, check,...


  • Birmingham, Birmingham, United Kingdom Johnson Controls Full time

    About the RoleWe are seeking a highly skilled and motivated Program Coordinator to join our team at Johnson Controls. As a key member of our UK operations, you will play a vital role in delivering exceptional service to our clients.Key ResponsibilitiesManage day-to-day service delivery for a prestigious clientLead a dedicated team of field engineers, a...


  • Birmingham, Birmingham, United Kingdom Johnson Controls Full time

    About the RoleWe are seeking a highly skilled and motivated Program Coordinator to join our team at Johnson Controls. As a key member of our UK operations, you will play a vital role in delivering exceptional service to our clients.Key ResponsibilitiesManage day-to-day service delivery for a prestigious clientLead a dedicated team of field engineers, a...