Patient Support Liaison
2 months ago
HealthNet Homecare is a leading provider of homecare services, dedicated to delivering high-quality support to patients in their own homes.
We are seeking a skilled Patient Support Advisor to join our team, providing professional services to our clients, patients, and healthcare providers.
The successful candidate will be responsible for:
- Providing exceptional customer service to patients and healthcare providers, ensuring accurate information is taken, recorded, and passed on to relevant parties.
- Booking medical deliveries and ensuring prescriptions are received in a timely manner, complying with patient confidentiality and data protection protocols.
- Administering internal communication systems, including updating contact lists, ensuring email address groups are correct and updated, and distributing documents as required.
- Maintaining documentation filing systems within the department, ensuring all records are accurate and up-to-date.
Requirements:
- Previous experience in a contact centre role or similar environment.
- Strong written and verbal communication skills, with the ability to construct professional written communications.
- Experience in delivering strong customer service in a previous role, with a focus on resolving customer issues in a professional manner.
What we offer:
- Competitive salary structure
- 25 days holiday + bank holiday
- Pension Scheme
- Ongoing training and development
- Professional registration fees paid
- Employee Assistant Programme
- Refer a friend scheme
- Uniform provided
- Kit bags for all Homecare Nurses
- Eyecare Vouches
- Perks and benefits via Perkbox
- Long service awards
If you are a skilled and dedicated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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