Service Advisor
3 weeks ago
About the Role
Rygor Auto is seeking a dedicated Service Advisor to join our team in Gloucester. As a Service Advisor, you will play a pivotal role in ensuring exceptional customer service and efficiently managing service and repair bookings to maximize workshop capacity.
Key Responsibilities
- Deal with customers to ensure satisfaction and resolve any issues promptly.
- Utilize workshop loading to ensure it is up-to-date and accurately reflect customer bookings.
- Regularly update customers on repair progress and status, estimates, and additional work requirements.
- Book vehicles in, ensuring appointments are convenient for customers and the department, within workshop capacity.
- Identify customer requirements and provide accurate, fully inclusive costings where possible.
- Produce accurate job cards, invoices, estimates, and related information.
- Explain work carried out to customers, highlighting additional selling opportunities.
- Produce warranty job cards in line with manufacturer policies and procedures.
- Accurately record work requirements and identify retail, warranty, internal, and non-chargeable repairs.
- Liaise with the Parts Department to ensure part availability.
Requirements
- Excellent communication skills, including email, telephone, and face-to-face interactions.
- Strong organization and administration skills.
- Previous experience in administration and/or office environments.
- Ability to manage time efficiently to meet deadlines.
- Previous experience in a Service Advisor role is preferable.
- Understanding of Kerridge is preferable.
About Rygor Auto
Rygor Auto is a leading provider of exceptional service and repair solutions. We value our customers and strive to deliver the highest quality experience. Our team is committed to providing a supportive and inclusive environment, promoting diversity, equity, inclusion, and belonging.
Benefits
- Opportunity to work with an award-winning team.
- Access to 100s of employee perks on [perks platform].
- Auto-enrolment pension.
- A day off for your birthday.
- Enhanced Maternity and Paternity pay policies.
- Access to our wellness programme and Employee Assistance Programmes.
- Mental Health First Aiders.
- Reward and recognition programmes.
- Annual appraisals programme and progression opportunities.
- Manufacturer training and access to our in-house training hub.
- Long service recognition.
- Branded uniform.
- Four times death in service benefit.
- Ongoing investment in company facilities and working environments.
- 23 days of annual leave per year plus Bank Holidays.
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