Technical Support Professional

7 days ago


Edinburgh, Edinburgh, United Kingdom Bright Purple Full time
Job DescriptionTechnical Support Professional - Edinburgh, Hybrid
Bright Purple's longstanding hospitality client are seeking a highly skilled technical support professional to deliver exceptional service to their end users. This role involves resolving technical issues efficiently and professionally, ensuring the smooth operation of systems.
What's in it for you:
  • A salary up to £24,000 per annum
  • Quarterly 10% bonus scheme
  • Hybrid working arrangement, offering flexibility between home and office work
  • Career advancement opportunities within Bright Purple

The Role:
  • As a key member of the End User Support team, you will provide timely assistance to clients in the hospitality sector with their technical queries.
  • You will take ownership of your cases, ensuring regular updates and meeting Service Level Agreements (SLAs).
  • Act as the first point of contact for all support inquiries, guaranteeing prompt resolution or escalation where necessary.
  • Contribute to creating and maintaining user documentation and guides.

Requirements:
  • Previous experience in a client-facing role, preferably in a similar position.
  • Able to thrive in a diverse, multi-cultural environment.
  • Strong analytical and troubleshooting skills.
  • Hospitality experience is highly desirable.
  • Proficiency in additional languages such as Spanish, French, or Swedish would be advantageous.

Bright Purple values diversity and inclusion in our industry and invites applications from candidates within travelling distance to the central Edinburgh office.

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