Business Development Associate

1 week ago

Cramlington, Northumberland, United Kingdom Enerpac Tool Group Full time

Enerpac Tool Group is seeking a highly motivated and organized Customer Service Representative to join our team. This is a month FTC role that will cover maternity leave, providing an excellent opportunity for the right candidate to gain valuable experience in customer-facing roles.

As a Customer Service Representative, you will be responsible for managing the day-to-day business in the office, including handling customer inquiries, managing orders from start to finish, and ensuring seamless communication with internal teams and external clients.

The ideal candidate will possess strong interpersonal skills, with the ability to work well under pressure and maintain a professional image at all times. They will also have excellent organizational skills, with the ability to prioritize tasks and meet deadlines.

We are looking for someone with a minimum of 5 years' experience in a similar position, who possesses commercial acumen and technical affinity. Fluency in English is essential, with additional languages being beneficial.

This is an excellent opportunity to develop your skills and knowledge in a dynamic and fast-paced environment, where no two days are the same. If you are a proactive and energetic individual with a passion for delivering exceptional customer service, we would love to hear from you.

Key Responsibilities:

  • Main point of contact for all customers
  • Manage/co-ordinate the order process
  • Prepare & produce professional quotations
  • Manage/co-ordinate the order process from start to finish in close conjunction with the Central order Desk
  • Active follow-up of outstanding quotes
  • As a Sales Force super user, ensure the systems is updated and maintained; liaise with both internal and external clients
  • Proactive control of Company generated leads, including follow-up and liaising with the sales force and external clients
  • Generate & check reports for the status of orders on a regular basis
  • Progress outstanding orders on the system
  • Receive & respond to all customer complaints & to follow the customer complaint procedure
  • Liaise with the accounts department regarding customer credit issues
  • Manage office phone calls in coordination with the other team members of the Customer Service
  • Support the Customer Service Supervisor with his/her reporting tasks and provide him/her actual & relevant data, information and graphics
  • Initiate and support local marketing initiatives
  • Visit exhibitions and conferences in agreement with the direct manager in order to generate leads, do the follow-up and create appointments for the sales force
  • Organize customer activities in agreement with the direct manager
  • All other activities related to the day-to-day business or to improve the business
  • Ensure all HSSEQ rules and regulations are communicated and enforced throughout the Organization. Proactively participate to safety awareness and improvement
  • Represent the Company in a professional manner at all times, both internally and externally. Follow the published processes and comply with all company policies and procedures. Be an ambassador for the businesses in particular ensure that Health & Safety comes first at all times

Salary: £40,000 - £50,000 per annum, depending on experience and qualifications. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth within the company.

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