Technical Support Professional

7 days ago


Bristol, Bristol, United Kingdom Civica Full time

Job Title: Technical Support Professional - Bristol Location

Estimated Salary: £45,000 - £60,000 per annum.

About the Role:

We are seeking a skilled Technical Support Analyst to join our team in Bristol. As a key member of our support team, you will be responsible for providing excellent application support experience, ensuring seamless operations of our software solutions.

Key Responsibilities:

  • Provide timely and effective technical support to clients via phone, email, or in-person.
  • Maintain a thorough understanding of our software applications, including SQL and TFCloud/Technology Forge Cloud systems.
  • Analyze and resolve complex technical issues, escalating when necessary.
  • Collaborate with cross-functional teams to ensure alignment and consistency in support delivery.

Requirements:

  • Application support experience, with a strong background in SQL and TFCloud/Technology Forge Cloud systems.
  • Prior experience working in a hybrid environment, with flexibility to work from home or in-office as needed.
  • Excellent communication and problem-solving skills, with the ability to adapt to changing priorities.

Why Join Us?

Civica is a leading provider of software solutions to public sector organizations worldwide. Our mission is to empower citizens and public servants through innovative technology. By joining our team, you will be part of a dynamic organization that values collaboration, creativity, and continuous learning.

What We Offer:

  • A competitive salary range of £45,000 - £60,000 per annum.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career growth.


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