Senior Visitor Experience Manager

4 weeks ago


Middlesbrough, Middlesbrough, United Kingdom The National Trust Full time
Senior Visitor Experience Manager

We are seeking a highly skilled and experienced Senior Visitor Experience Manager to lead our welcome team and deliver exceptional customer service to our visitors.

As a key member of our team, you will be responsible for managing the welcome area, ensuring a high standard of presentation and delivering a world-class visitor experience.

You will work closely with our Visitor Experience & Operations Manager to develop the site offer and ensure the delivery of the highest standards of service and visitor experience.

Key responsibilities include:

  • Managing the welcome team and their safety and working practices
  • Developing and implementing strategies to improve the visitor experience
  • Ensuring the delivery of excellent customer service
  • Working closely with the Visitor Experience & Operations Manager to develop the site offer

We are looking for someone with excellent leadership and communication skills, who is passionate about delivering exceptional customer service and has a proven track record of success in a similar role.


Substantial pension scheme of up to 10% basic salary


Free entry to National Trust places for you, a guest and your children (under 18)


Rental deposit loan scheme


Season ticket loan


EV car lease scheme


Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts


Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.


Flexible working whenever possible


Employee assistance programme


Free parking at most Trust places



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