Community Issues Resolution Lead

4 weeks ago


London, Greater London, United Kingdom ENGINEERINGUK Full time
Join Our Team as a Community Issues Resolution Lead

As a Community Issues Resolution Lead, you will be responsible for leading the EUK Feedback Loop program and ensuring the delivery of high-quality transportation partner experiences. You will leverage data and technology to drive business impact and work closely with senior stakeholders to understand their needs and expectations.

About the Role

  • Develop and execute a clear roadmap for the EUK DSP escalations program, collaborating closely with senior stakeholders to understand their needs and expectations.
  • Implement processes and tools to consolidate and analyze data from multiple channels and sources related to the DSP network.

Requirements

  • 7+ years of experience as a Program or Project Manager, with a track record of successfully launching new programs from the ground up.
  • Strong analytical and critical thinking skills, with the ability to synthesize complex data into actionable insights.

Estimated Salary: £90,000 - £120,000 per annum, depending on location and experience.



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