Customer Service Team Leader

3 weeks ago

Newcastle under Lyme, Staffordshire, United Kingdom E3 Recruitment Full time
Customer Service Team Leader Opportunity

We are seeking an experienced Customer Service Team Leader to join our team at a leading PLC listed manufacturing organisation in the Stoke on Trent area. As a business, we are passionate about investing in our people and offering training, and personal development opportunities across the organisation, as well as hybrid working.

As a Customer Service Team Leader, you will report to the Head of Customer Services and lead a team of circa 12 highly experienced customer service representatives. The ideal candidate will have a passion for leading, coaching and developing customer teams and supporting operations.

What's in it for you?
  • A permanent opportunity to join a leading and secure UK manufacturing organisation
  • Hybrid working
  • Training and personal development opportunities
  • The ability to make tangible improvements to the overarching customer service and order processing experience, by driving improvements to systems and processes
  • Days based position Monday to Thursday 8.30am to 5pm with an early finish on a Friday
  • Salary circa £30k per annum, company pension matched up to 10%, hybrid working opportunities
  • Additional benefits as associated with a PLC listed business, shopping and holiday discounts
  • Potential share option scheme
Key Requirements:
  • Customer Service Team leading experience
  • Experience of coaching mentoring and developing customer service teams
  • Strong Microsoft skills; Word, Excel, Outlook etc
  • The ability to manage and coordinate customer service teams
Key Duties:
  • The training, coaching and mentoring of a team of customer service representatives
  • The ability to field calls and emails from customers, dealing with issues and complaints, being the first point of contact for escalations, or concerns
  • The monitoring of KPI's to ensure the delivery a world class customer service experience by improving processes and systems along the way

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