Customer Service Coordinator
6 days ago
About the Role
This is an exciting opportunity to join a pioneering organisation that prioritises customer satisfaction, sustainability, and health and safety. As a key member of the team, you will be the primary point of contact for customers throughout the entire contract lifecycle.
Key Responsibilities
- Manage and respond to customer enquiries related to the hire, ensuring prompt and professional communication.
- Coordinate with other departments to guarantee efficient and positive service to customers.
- Address customer queries, concerns, or complaints, escalating issues as necessary.
- Manage Cross Hire deliveries, collections, breakdowns, excess hours, damages, servicing, and monthly receipting.
- Create Cross Hire numbers for allocation to contracts.
- Action date changes to affected teams, including Service Centres, Cross Hire Suppliers, Service Support, Transport, and Technical Representatives.
- Save all mandatory documents in line with the current process.
- Process orders for Service Centre.
- Resolve customer invoice queries and deal with supplier disputes.
- Ensure month-end reconciliation is completed.
- Process Off Hire requests, including handling damages charges and presenting them to customers and invoicing promptly.
- Coordinate full collection of all Cross Hired items.
Requirements
- Previous customer service and administration experience is essential.
- All on-the-job training will be provided.
About the Company
Hays Specialist Recruitment Limited is a leading recruitment agency that prioritises customer satisfaction and sustainability. We are committed to providing exceptional service to our clients and candidates.
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