Customer Service Coordinator

6 days ago


Middlesbrough, Middlesbrough, United Kingdom Hays Specialist Recruitment Limited Full time

About the Role

This is an exciting opportunity to join a pioneering organisation that prioritises customer satisfaction, sustainability, and health and safety. As a key member of the team, you will be the primary point of contact for customers throughout the entire contract lifecycle.

Key Responsibilities

  • Manage and respond to customer enquiries related to the hire, ensuring prompt and professional communication.
  • Coordinate with other departments to guarantee efficient and positive service to customers.
  • Address customer queries, concerns, or complaints, escalating issues as necessary.
  • Manage Cross Hire deliveries, collections, breakdowns, excess hours, damages, servicing, and monthly receipting.
  • Create Cross Hire numbers for allocation to contracts.
  • Action date changes to affected teams, including Service Centres, Cross Hire Suppliers, Service Support, Transport, and Technical Representatives.
  • Save all mandatory documents in line with the current process.
  • Process orders for Service Centre.
  • Resolve customer invoice queries and deal with supplier disputes.
  • Ensure month-end reconciliation is completed.
  • Process Off Hire requests, including handling damages charges and presenting them to customers and invoicing promptly.
  • Coordinate full collection of all Cross Hired items.

Requirements

  • Previous customer service and administration experience is essential.
  • All on-the-job training will be provided.

About the Company

Hays Specialist Recruitment Limited is a leading recruitment agency that prioritises customer satisfaction and sustainability. We are committed to providing exceptional service to our clients and candidates.



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