Customer Service Representative

4 days ago

Middlesbrough, Middlesbrough, United Kingdom Reed Full time

Job Summary:

We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Reed Business Support. As the main point of contact for customers, you will be responsible for managing inquiries and ensuring a positive service experience.

Key Responsibilities:

  • Serve as the primary point of contact for customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Manage logistics including deliveries, collections, breakdowns, and servicing to ensure seamless operations.
  • Handle administrative tasks such as document management, invoice reconciliation, and processing orders with accuracy and attention to detail.
  • Collaborate with internal teams to ensure effective communication and problem-solving.

Requirements:

  • Experience in customer service and hire/sales order processing with a proven track record of success.
  • Excellent communication and collaboration skills with the ability to build strong relationships with customers and internal stakeholders.
  • Strong time management abilities with the capacity to manage multiple tasks and prioritize effectively.
  • Problem-solving skills with the ability to evaluate situations and find effective solutions.
  • Keen attention to detail and accuracy in recording information.
  • Proficiency in Microsoft Word, Excel, and PowerPoint with the ability to learn new software and systems quickly.

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