User Experience Research Lead

6 days ago

London, Greater London, United Kingdom J.P. Morgan Full time
CT UX Research Lead

We are seeking a seasoned User Experience Research Lead to drive innovation and excellence in our rapidly growing team of innovators, disruptors, and problem solvers. As a User Experience Research Lead, you will develop research strategies that deliver actionable insights using qualitative and quantitative research methods to improve and innovate desktop and mobile user experiences.

You will scope and craft research plans, conduct research sessions, and present findings to business stakeholders. We want someone who is a big picture thinker and can provide fresh thought leadership, but we are also looking for an individual who cares about detail and will complement and embody our team culture - caring and empathizing with users, showing kindness, seeing a need or pain point and actively reaching out to help.

Primary Responsibilities
  • Partner with product owners and design leads to understand user segments and related product/service offerings
  • Partner with stakeholders to understand project goals and identify areas where user experience research can provide greater insight and success
  • Ensure all research study results are actionable and contribute directly towards meeting project and business goals
  • Support other team researchers as needed to ensure quality and consistency of deliverables and best practice compliance
  • Collaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systems
  • Contribute to next gen research group vision, identifying areas of opportunity or improvement
  • Participate in recruiting and interviewing new team members
  • Design and execute research studies that follow research best practices and methodologies
  • Present and communicate research results and opportunities to the stakeholder team and larger organization when needed
  • Partner with design team lead to identify future research needs and develop a research roadmap with project briefs estimating scope and level of effort
  • Support research team lead in project prioritization and progress reporting
  • Coach and mentor junior team members
Qualifications
  • 5+ years of experience planning and executing user research studies
  • Bachelor's degree required
  • Demonstrated ability to drive multiple medium complexity initiatives with minimal guidance
  • Demonstrated ability to champion user experience research and integrate within the design planning, estimation, and prioritization process
  • Demonstrated ability to incorporate design thinking into the product development process
  • Clear articulate communication skills
  • Familiarity with banking and finance a plus
Preferred qualifications, capabilities, and skills
  • Experience in Service/Journey design
  • Experience building relationships and advocating for user experience research with senior stakeholders

  • User Experience Research Lead

    3 weeks ago

    London, Greater London, United Kingdom Nothing Tech Full time

    About the RoleThe Nothing Tech team is seeking a highly skilled User Experience Research Lead to join our innovative Software creative team. As a key member of our team, you will play a crucial role in developing, deploying, and leading user research initiatives that inform our software product strategy and design decisions.Key ResponsibilitiesLead User...

  • User Experience Research Lead

    2 weeks ago

    London, Greater London, United Kingdom JP Morgan Chase Bank, National Association Full time

    Job Title: VP Research LeadWe are seeking a highly skilled and experienced VP Research Lead to join our team at J.P. Morgan Chase Bank, National Association. As a key member of our research and design team, you will be responsible for developing and executing research strategies that deliver actionable insights to improve and innovate user experiences.Key...

  • User Experience Research Lead

    2 weeks ago

    London, Greater London, United Kingdom JP Morgan Chase Bank, National Association Full time

    Job Title: VP Research LeadWe are seeking a highly skilled and experienced VP Research Lead to join our team at J.P. Morgan Chase Bank, National Association. As a key member of our research and design team, you will be responsible for developing and executing research strategies that deliver actionable insights to improve and innovate user experiences.Key...

  • User Experience Research Lead

    2 weeks ago

    London, Greater London, United Kingdom JP Morgan Chase Bank, National Association Full time

    Job Title: VP Research LeadWe are seeking a highly skilled and experienced VP Research Lead to join our team at J.P. Morgan Chase Bank, National Association. As a key member of our research and design team, you will be responsible for developing and executing research strategies that drive business growth and innovation.About the RoleThe VP Research Lead...

  • User Experience Research Lead

    2 weeks ago

    London, Greater London, United Kingdom JP Morgan Chase Bank, National Association Full time

    Job Title: VP Research LeadWe are seeking a highly skilled and experienced VP Research Lead to join our team at J.P. Morgan Chase Bank, National Association. As a key member of our research and design team, you will be responsible for developing and executing research strategies that drive business growth and innovation.About the RoleThe VP Research Lead...

  • User Experience Researcher

    2 weeks ago

    London, Greater London, United Kingdom Solirius Consulting Full time

    About the RoleWe're seeking a skilled User Researcher to join our multidisciplinary team at Solirius Consulting. As a User Researcher, you'll play a crucial role in designing and delivering innovative digital products and services for our Government and Private Sector clients.Key ResponsibilitiesDevelop and carry out user research plans that produce relevant...

  • User Experience Researcher

    2 weeks ago

    London, Greater London, United Kingdom Solirius Consulting Full time

    About the RoleWe're seeking a skilled User Researcher to join our multidisciplinary team at Solirius Consulting. As a User Researcher, you'll play a crucial role in designing and delivering innovative digital products and services for our Government and Private Sector clients.Key ResponsibilitiesDevelop and carry out user research plans that produce relevant...

  • User Experience Researcher

    3 weeks ago

    London, Greater London, United Kingdom Pontoon Solutions Full time

    Job Description**Design Researcher (Contract)**We are seeking a skilled and experienced Design Researcher to join our team on a fixed-term contract.The successful candidate will have demonstrable experience as a UX Researcher, User Researcher, or Design Researcher, with expertise in both Generative (Exploratory) and Evaluative research practises.Key...

  • User Experience Researcher

    3 weeks ago

    London, Greater London, United Kingdom Solirius Consulting Full time

    About the RoleWe're seeking a skilled User Researcher to join our multidisciplinary team at Solirius Consulting. As a User Researcher, you will play a crucial role in designing and delivering innovative digital products and services for our Government and Private Sector clients.Key ResponsibilitiesDevelop and carry out user research plans that produce...

  • User Experience Researcher

    3 weeks ago

    London, Greater London, United Kingdom Solirius Consulting Full time

    About the RoleWe're seeking a skilled User Researcher to join our multidisciplinary team at Solirius Consulting. As a User Researcher, you will play a crucial role in designing and delivering innovative digital products and services for our Government and Private Sector clients.Key ResponsibilitiesDevelop and carry out user research plans that produce...

  • Lead User Experience Researcher

    5 days ago

    London, Greater London, United Kingdom Tbwa ChiatDay Inc Full time

    Empower People to Build a Life Beyond Their Next PaycheckWe're on a mission to build a beloved AI that enables individuals to forge their own path toward financial well-being. Our team is dedicated to creating innovative solutions that support people throughout their financial lives, from their first paycheck to their first home and beyond.About the RoleThis...

  • Lead User Experience Researcher

    5 days ago

    London, Greater London, United Kingdom Tbwa ChiatDay Inc Full time

    Empower People to Build a Life Beyond Their Next PaycheckWe're on a mission to build a beloved AI that enables individuals to forge their own path toward financial well-being. Our team is dedicated to creating innovative solutions that support people throughout their financial lives, from their first paycheck to their first home and beyond.About the RoleThis...

  • User Experience Researcher

    3 weeks ago

    London, Greater London, United Kingdom Pontoon Solutions Full time

    About the RolePontoon Solutions is seeking a skilled and experienced Design Researcher to join our team on a fixed-term contract. As a key member of our design team, you will be responsible for leading the research practice and setting clear strategies to help achieve agreed outcomes.Key ResponsibilitiesConduct in-depth user research to gather insights and...

  • User Experience Researcher

    3 weeks ago

    London, Greater London, United Kingdom Pontoon Solutions Full time

    About the RolePontoon Solutions is seeking a skilled and experienced Design Researcher to join our team on a fixed-term contract. As a key member of our design team, you will be responsible for leading the research practice and setting clear strategies to help achieve agreed outcomes.Key ResponsibilitiesConduct in-depth user research to gather insights and...

  • User Experience Researcher

    3 weeks ago

    London, Greater London, United Kingdom Capgemini Invent Full time

    About the Role:As a User Researcher at Capgemini Invent, you will be part of a dynamic team that helps our clients innovate and transform their businesses. We are looking for a skilled researcher who can work closely with product managers, designers, developers, and other user researchers to plan and conduct high-impact research that helps develop a better...

  • User Experience Researcher

    3 weeks ago

    London, Greater London, United Kingdom Capgemini Invent Full time

    About the Role:As a User Researcher at Capgemini Invent, you will be part of a dynamic team that helps our clients innovate and transform their businesses. We are looking for a skilled researcher who can work closely with product managers, designers, developers, and other user researchers to plan and conduct high-impact research that helps develop a better...

  • User Experience Researcher

    2 weeks ago

    London, Greater London, United Kingdom Elixirr International Full time

    Lead User ResearcherElixirr International is seeking a highly skilled and experienced User Researcher to join our team. As a key member of our research team, you will be responsible for leading research activities, working closely with designers, engineers, data scientists, and product managers to uncover insights that drive design decisions.Key...

  • User Experience Researcher

    2 weeks ago

    London, Greater London, United Kingdom Elixirr International Full time

    Lead User ResearcherElixirr International is seeking a highly skilled and experienced User Researcher to join our team. As a key member of our research team, you will be responsible for leading research activities, working closely with designers, engineers, data scientists, and product managers to uncover insights that drive design decisions.Key...

  • User Experience Researcher

    4 weeks ago

    London, Greater London, United Kingdom Consortia Full time

    Exciting Opportunity for User ResearcherWe are seeking a highly skilled User Researcher to join our team at Consortia, a leading User Experience and Design Consultancy in London. In this role, you will conduct cutting-edge research to create inclusive digital experiences for top clients.Key Responsibilities:Conduct thorough audits against web accessibility...

  • User Experience Researcher

    3 weeks ago

    London, Greater London, United Kingdom NTT DATA Full time

    User Researcher RoleAbout NTT DATA:As a leading technology and business solutions provider, NTT DATA focuses on delivering innovative and user-centric services that drive business growth and societal impact.Key Responsibilities:Conduct user research to identify needs and preferencesDevelop and execute research plans to inform product and service...