Lead User Experience Researcher

5 days ago

London, Greater London, United Kingdom Tbwa ChiatDay Inc Full time
Empower People to Build a Life Beyond Their Next Paycheck

We're on a mission to build a beloved AI that enables individuals to forge their own path toward financial well-being. Our team is dedicated to creating innovative solutions that support people throughout their financial lives, from their first paycheck to their first home and beyond.

About the Role

This is a unique opportunity to lead research for two of our New Ventures Product teams. As a UX Research Lead, you'll work closely with a cross-functional team to develop Cleo into a hyper-personalised financial coach. Your primary responsibility will be to conduct user research to inform product decisions and drive business outcomes.

Key Responsibilities
  • Plan and deliver user research projects to inform product development and iteration.
  • Develop and execute mixed-methods research studies to generate insights that inform strategic product decisions.
  • Empower others in the business to run their own research projects, upskilling them in qualitative techniques.
  • Utilise advanced quantitative research techniques to uncover actionable insights on user behaviour, product preferences, and market opportunities.
What We Offer
  • An above-market compensation package (Base + Equity).
  • A clear progression plan.
  • Hybrid-first work environment, with opportunities to work from our London office or remotely.
  • Generous pay increases for high-performers and high-growth team members.
  • 25 days annual leave a year + public holidays.
  • Company-wide performance reviews every 8 months.
  • Private Medical Insurance via Vitality, dental cover, and life assurance.
  • Enhanced parental leave.
  • 1 month paid sabbatical after 4 years at Cleo.
  • Regular socials and activities, online and in-person.
  • Online mental health support via Spill.

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