Student Experience Team Leader

2 months ago

Nottingham, Nottingham, United Kingdom Unite Students Full time

Job Summary

We are seeking a highly motivated and experienced Student Experience Team Leader to join our team at Unite Students. As a Student Experience Team Leader, you will be responsible for leading a small team of Student Experience Team Members and ensuring that our students have a world-class experience.

Key Responsibilities

  • Support the day-to-day activities of the team, including delegating tasks and setting targets and working alongside the team to achieve them.
  • Responsible for the safety and security of the building and the students whilst on duty, making sure your team conducts the necessary checks.
  • Support the training and development of your team members to help them reach their potential.
  • Make sure your team provides a welcoming reception to all the students who call our building home and accountable for your team's responsiveness to solving our students' problems.
  • Work with managers and partners to support our students' wellbeing should they find themselves in vulnerable or difficult situations.
  • Organize events to create and build an inclusive community where our students can relax and be themselves.
  • Proactively drive local sales activity against given targets.

Requirements

  • You are able to delegate tasks fairly, bearing in mind your team's strengths and weaknesses.
  • You are hardworking and willing to get stuck in alongside your team.
  • You are a confident operator ready to take the first step into leadership.
  • You communicate effectively, by actively listening, making points logically, and by using appropriate language, tone, and gesture.
  • You remain calm and focussed, even in difficult or pressurised situations.
  • You have the ability to find a solution to a new situation or challenge.
  • You are confident working both alone on your own or as part of a team.
  • You understand and respect the diversity of others' cultures, beliefs, and backgrounds.

What We Offer

  • A discretionary annual bonus so you can share in the company's success.
  • 25 days' paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service.
  • A generous pension scheme - employer contributions between 5% and 11% depending on how much you save.
  • Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends.
  • Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents.
  • Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more.

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