Customer Service Representative

1 week ago

Cardiff, Cardiff, United Kingdom FatFace Full time
Job Title: Cardiff Store Crew

We are seeking a highly motivated and enthusiastic individual to join our team as a Store Crew member in Cardiff. As a key member of our store team, you will be responsible for delivering exceptional customer service, maintaining a high level of product knowledge, and contributing to a positive and inclusive store environment.

Key Responsibilities:
  • Provide exceptional customer service, ensuring a warm and welcoming experience for all customers
  • Process sales, orders, and refunds efficiently and accurately
  • Maintain a high level of product knowledge, assisting customers with their queries and providing recommendations
  • Contribute to visual merchandising, ensuring the store is visually appealing and well-organized
  • Support with stock replenishment, deliveries, and general housekeeping
  • Participate in store events and promotions, promoting the FatFace brand and values
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively
  • Positive attitude, with a passion for delivering exceptional customer service
  • Ability to work collaboratively as part of a team, supporting colleagues and contributing to a positive store environment
  • Basic knowledge of retail operations and procedures
What We Offer:
  • Competitive hourly rate
  • Generous discount allowance
  • Opportunities for career development and progression
  • A fun and supportive work environment
  • Access to our online learning platform, THRIVE

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