Desktop Support Team Lead

1 month ago


Swindon, Swindon, United Kingdom Smiths News Full time
About the Role

We are seeking a highly skilled and experienced Desktop Support Team Lead to join our team at Smiths News. As a key member of our IT department, you will be responsible for providing technical support and leadership to our onshore and offshore support teams.

Key Responsibilities:

  • Technical Escalation: Manage and resolve high-level technical issues and escalations related to Microsoft 365, Windows 10/11, and other modern workplace technologies.
  • Team Leadership: Lead and mentor technical support teams, providing guidance and ensuring best practices are followed for issue resolution.
  • Service Desk & Queue Management: Oversee daily operations of the service desk, managing ticket queues, and ensuring timely response and resolution.
  • End-user Support: Provide expert-level, end-user-facing support, maintaining a high standard of communication and service to ensure user satisfaction.
  • Microsoft 365 Administration: Manage and troubleshoot Microsoft 365 applications, including SharePoint, Teams, OneDrive, Exchange Online, InTune, and Defender.
  • Windows 10/11 Support: Provide advanced troubleshooting and configuration support for Windows 10/11 environments, including patching, security, and performance optimisation.
  • Incident and Problem Management: Proactively identify and resolve recurring issues, ensuring root causes are addressed and documented in collaboration with other teams.
  • Collaboration with Other Teams: Work closely with infrastructure, network, and security teams to ensure alignment in resolving complex issues and implementing new technologies.
  • Project Involvement: Participate in IT projects related to modern workplace enhancements, migrations, and new technology rollouts.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Access to cutting-edge technology and tools.
  • A comprehensive health and wellbeing program.

About You:

  • Proficiency in Microsoft 365: Strong knowledge of Microsoft 365 suite, including Exchange Online, SharePoint, OneDrive, and Teams.
  • Escalation Management: Experience in managing escalated support cases and providing leadership in critical issue resolution.
  • Customer-Facing Skills: Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users and deliver exceptional customer service.
  • Team Leadership: Proven experience leading and mentoring technical support teams.
  • Service Desk Tools: Experience with service desk management tools (e.g., ServiceNow, Jira, etc.) for ticketing and queue management.
  • Problem-Solving: Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
  • Certifications: Relevant certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate, Windows 10/11 certifications, ITIL Foundation, or equivalent.

About Us:

Smiths News is the UK's largest news wholesaler, serving 24,000 retailers every day of the year from 33 distribution centres. We are committed to creating an authentic workplace where everyone can thrive, and we are dedicated to building and shaping a culture that embraces people from all backgrounds, experiences, and orientations.



  • Swindon, Swindon, United Kingdom Smiths News Full time

    Job Title: IT Desktop Support Team LeaderThis is a 2-year fixed-term contract role that involves providing high-level technical support as an escalation point, as well as guiding and managing the onshore UK Escalations Team and the Offshore Service Desk Team.Key Responsibilities:Technical Escalation: Act as the primary point of contact for resolving...

  • Lead Support Team

    3 weeks ago


    Swindon, Swindon, United Kingdom Care First UK Recruitment Solutions Full time

    Care First UK Recruitment Solutions is looking for a dedicated Senior Support Worker to join our team in Swindon area.A 6-bed residential home for children and young adults aged 5-18 is seeking a supportive and motivating leader to manage and lead staff on shift.The successful candidate will have a passion for delivering outstanding care and a commitment to...

  • IT Support Specialist

    4 weeks ago


    Swindon, Swindon, United Kingdom Verelogic Full time

    About the Role:We are seeking an IT Support Specialist to join our team at Verelogic. As an IT Support Specialist, you will be the first point of contact for our IT user community, providing excellent IT support services and resolving IT-related issues.Key Responsibilities:Assess, troubleshoot, and resolve end-user computing issues using established...


  • Swindon, Swindon, United Kingdom Smiths News Full time

    **Role Overview**We are seeking a highly skilled Technical Support Team Lead to join our team at Smiths News. As a key member of our IT department, you will be responsible for providing expert-level technical support and guidance to our end-users.**Key Responsibilities*** Provide technical escalation support for complex issues related to Microsoft 365,...


  • Swindon, Swindon, United Kingdom Smiths News Full time

    Job SummaryWe are seeking a highly skilled Technical Support Team Lead to join our team at Smiths News. As a key member of our IT department, you will be responsible for providing technical support and guidance to our onshore and offshore support teams.Key ResponsibilitiesProvide technical support and guidance to the onshore and offshore support teams.Manage...


  • Swindon, Swindon, United Kingdom Wiltshire Council Full time

    Senior Support Worker OpportunityWe are seeking a skilled Senior Support Worker to join our team in Wiltshire, working closely with occupational therapists to deliver high-quality services to our valued customers.Job SummaryThe ideal candidate will have substantial experience in a related field, holding an NVQ Level 3 or equivalent qualification. As a Senior...


  • Swindon, Swindon, United Kingdom Planet Recruitment Full time

    Job Summary:We are seeking a skilled ICT Support Specialist to join our team at Planet Recruitment. As an ICT Support Specialist, you will be responsible for maintaining all IT hardware and services across our clients' sites, as well as helping them improve the standard of their ICT provisions and enable them to deliver effective teaching and learning...


  • Swindon, Swindon, United Kingdom Team Educate Full time

    Job Title: Higher Level Teaching Assistant (HLTA)Location: SwindonSalary: £21,874 per annumContract Type: Full-time (37.5 hours per week), Term-time onlyWe are seeking a dedicated and enthusiastic Higher Level Teaching Assistant to support students learning and development in our primary phase team.Key Responsibilities:Provide cover for teacher absences as...


  • Swindon, Swindon, United Kingdom Team Educate Full time

    We are seeking a dedicated SEMH Teaching Assistant to join our supportive and thriving educational Primary team. This role is perfect for someone who is patient, empathetic, and driven to help children overcome challenges and achieve their full potential.Key Responsibilities:Support students with SEMH needs in a classroom and one-on-one settingWork closely...

  • Team Lead

    1 month ago


    Swindon, Swindon, United Kingdom John Lewis Partnership Full time

    Job Overview:As a Team Manager at the John Lewis Partnership, you will be responsible for leading a team of Partners to deliver exceptional customer service and drive sales growth in a fast-paced retail environment.Key Responsibilities:Lead and motivate a team of Partners to achieve sales targets and provide excellent customer serviceDevelop and implement...

  • IT Support Specialist

    4 weeks ago


    Swindon, Swindon, United Kingdom Omega Resource Group Careers Full time

    Job Title: IT 2nd Line EngineerLocation: SwindonSalary: £31,000.00 - £37,000.00 per annum (depending on experience)Type: Full-time, PermanentOmega Resource Group Careers is seeking an IT 2nd Line Engineer to join our team. As the first point of contact for IT-related issues, you will be responsible for delivering top-tier support services to our user...

  • IT Support Specialist

    1 month ago


    Swindon, Swindon, United Kingdom Dick Lovett Full time

    Key ResponsibilitiesYour day-to-day responsibilities will include:Providing top-quality IT support to colleagues across our dealerships and head offices, ensuring seamless communication and collaboration.Building strong, positive relationships with team members, suppliers, and stakeholders, fostering a culture of trust and respect.Managing tickets...


  • Swindon, Swindon, United Kingdom Thermo Fisher Scientific Full time

    Key Responsibilities:Provide 2nd line technical support for desktop and laptop equipment, associated peripherals, and IT infrastructure within the EMEA region.Ensure the continued operation of hardware and software, adhering to defined Service Level Agreements (SLAs).Support existing and new IT infrastructure and applications, collaborating with Network...

  • IT Support Specialist

    4 weeks ago


    Swindon, Swindon, United Kingdom Hills Group Full time

    About the Role:We are seeking an IT 2nd Line Engineer to join our team at Hills Group. As a key member of our IT department, you will be responsible for delivering excellent IT Support services to our user community.Key Responsibilities:Provide technical support and assistance to users with IT-related issues, problems, incidents, or requests.Develop and...


  • Swindon, Swindon, United Kingdom Voyage Care Full time

    Senior Support WorkerAt Voyage Care, we're seeking a dedicated and compassionate Senior Support Worker to join our residential service in Swindon. As a key member of our management team, you'll play a vital role in enhancing the quality of life for the individuals we support.Key Responsibilities:Support the Manager with day-to-day supervision and management...


  • Swindon, Swindon, United Kingdom Horizon Care and Education Full time

    About the Role:Horizon Care and Education is seeking a dedicated and compassionate Assistant Team Manager to join our team. As an Assistant Team Manager, you will play a vital role in supporting our young people in supported accommodation.Key Responsibilities:Support the Team Manager in leading the team to provide high-quality care and support to our young...


  • Swindon, Swindon, United Kingdom Xact Placements Limited Full time

    Technical Role OverviewXact Placements Limited is seeking a highly skilled ICT Hardware Maintenance Technician to join their team. As an ICT Hardware Maintenance Technician, you will be responsible for the maintenance of all IT hardware and services across school sites.Main ResponsibilitiesSettle and manage any technical issues that impact the operations by...

  • Senior Support Worker

    4 weeks ago


    Swindon, Swindon, United Kingdom Care First UK Recruitment Solutions Full time

    Job Title: Senior Support Worker - Care Team LeadAbout the Role:We are seeking a dedicated and experienced Senior Support Worker to join our team as a Care Team Lead in a 6-bed residential home for children and young adults aged 5-18. As a key member of our team, you will be responsible for leading and motivating a team of support workers to deliver...


  • Swindon, Swindon, United Kingdom Team Educate Ltd Full time

    Job Title: Higher Level Teaching AssistantJob Summary:We are seeking an experienced and enthusiastic Higher Level Teaching Assistant to join our dedicated team at Team Educate Ltd. As a key member of our team, you will play a vital role in supporting the delivery of high-quality teaching and learning across the school.Key Responsibilities:Support class...


  • Swindon, Swindon, United Kingdom Team Educate Ltd Full time

    Job Title: Cover Supervisor (Secondary School)Location: SwindonSalary: £100 - 115 per dayContract: Full-time, Term-time onlyWe are seeking a motivated and adaptable Cover Supervisor to support the educational journey of students at a welcoming and thriving secondary school in Swindon.Key Responsibilities:Providing cover supervision in classroomsSupporting...