Technical Support Team Lead
3 weeks ago
We are seeking a highly skilled Technical Support Team Lead to join our team at Smiths News. As a key member of our IT department, you will be responsible for providing expert-level technical support and guidance to our end-users.
**Key Responsibilities**
* Provide technical escalation support for complex issues related to Microsoft 365, Windows 10/11, and other modern workplace technologies.
* Lead the onshore and offshore support teams, providing guidance, mentorship, and ensuring best practices are followed for issue resolution.
* Oversee daily operations of the service desk, managing ticket queues, ensuring timely response and resolution, and optimising workflows for efficiency.
* Provide advanced troubleshooting and configuration support for Windows 10/11 environments, including patching, security, and performance optimisation.
* Collaborate with infrastructure, network, and security teams to ensure alignment in resolving complex issues and implementing new technologies.
**What We Offer**
* A competitive salary and benefits package.
* Opportunities for career growth and professional development.
* A collaborative and dynamic work environment.
* Access to company-funded health cash plan, pension scheme, and other employee benefits.
**Requirements**
* Proficiency in Microsoft 365 suite, including Exchange Online, SharePoint, OneDrive, and Teams.
* Experience in managing escalated support cases and providing leadership in critical issue resolution.
* Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
* Proven experience leading and mentoring technical support teams.
* Relevant certifications in Microsoft 365, Windows 10/11, and ITIL Foundation.
**About Us**
Smiths News is the UK's largest news wholesaler, serving 24,000 retailers every day of the year. We are committed to creating an inclusive and diverse workplace culture, where everyone can thrive.
**How to Apply**
If you are a motivated and experienced technical professional looking for a new challenge, please submit your application, including your CV and a cover letter explaining why you are the ideal candidate for this role.
-
Technical Support Team Lead
4 weeks ago
Swindon, Swindon, United Kingdom Smiths News Full timeJob SummaryWe are seeking a highly skilled Technical Support Team Lead to join our team at Smiths News. As a key member of our IT department, you will be responsible for providing technical support and guidance to our onshore and offshore support teams.Key ResponsibilitiesProvide technical support and guidance to the onshore and offshore support teams.Manage...
-
Technical Support Specialist
4 weeks ago
Swindon, Swindon, United Kingdom Rise Technical Full timeJob Title: Technical Support SpecialistJob Summary:Rise Technical is seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers across a windows-based tech stack.Key Responsibilities:Provide on-phone and email-based support to customersWork...
-
Technical Support Specialist
4 weeks ago
Swindon, Swindon, United Kingdom Rise Technical Full timeJob Title: 2nd Line Support EngineerJob Type: Full-timeLocation: SwindonJob Description:We are seeking an experienced 2nd Line Support Engineer to join our team in Swindon. As a 2nd Line Support Engineer, you will provide technical support to our customers via phone and email. You will work with a variety of technical issues, including Windows and...
-
Technical Support Specialist
4 weeks ago
Swindon, Swindon, United Kingdom Rise Technical Recruitment Full timeJob Title: Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team in Swindon. As a Technical Support Specialist, you will provide support to our customers via calls and emails, working with non-technical users to resolve issues and provide coaching on fixes. You will predominantly work on a Windows-based tech...
-
Technical Support Specialist
4 weeks ago
Swindon, Swindon, United Kingdom Rise Technical Recruitment Full time2nd Line Support EngineerSwindon£32,000-£37, Days Holiday + Healthcare Cash Plan + Retail Discounts + EAP + Life Insurance + PackageAs a 2nd Line Support Engineer, you will be responsible for providing technical support to our clients. This is an excellent opportunity to work with a well-established business that offers a technically fascinating position,...
-
Technical Support Specialist
3 weeks ago
Swindon, Swindon, United Kingdom Rise Technical Recruitment Full timeJob Summary:As a Technical Support Specialist at Rise Technical Recruitment Ltd, you will be responsible for providing engineering support to all departments within the manufacturing plant. This will involve troubleshooting and repairing electronics equipment, as well as providing software troubleshooting and testing services.Key Responsibilities:*...
-
Technical Support Specialist
4 weeks ago
Swindon, Swindon, United Kingdom Rise Technical Recruitment Full timeJob Summary:As a Technical Support Specialist at Rise Technical Recruitment Ltd, you will be responsible for providing engineering support to all departments within the manufacturing plant. This will involve troubleshooting and repairing electronics equipment, as well as providing software troubleshooting and testing services.Key Responsibilities:•...
-
Technical Support Specialist
4 weeks ago
Swindon, Swindon, United Kingdom Rise Technical Recruitment Limited Full timeJob DescriptionWe are seeking a skilled 2nd Line Support Engineer with strong experience of Windows and Azure programs to join our team at Rise Technical Recruitment Limited.Key Responsibilities:Providing technical support to clientsCollaborating with the team to resolve complex technical issuesStaying up-to-date with the latest Windows and Azure...
-
Technical Support Specialist
4 weeks ago
Swindon, Swindon, United Kingdom Rise Technical Recruitment Limited Full time2nd Line Support EngineerSwindon£32,000-£37,000 + 33 Days Holiday + Healthcare Cash Plan + Retail Discounts + EAP + Life Insurance + PackageExcellent opportunity for a 2nd Line Support Engineer with strong experience in Windows and Azure programs to join a well-established business offering a technically fascinating position, a great package, and a very...
-
Senior Technical Support Specialist
4 days ago
Swindon, Swindon, United Kingdom Rise Technical Recruitment Full timeCompany OverviewRise Technical Recruitment is a well-established business that offers a technically fascinating position for a 2nd/3rd Line Support Engineer. Salary and BenefitsThe role comes with a competitive salary of up to £37,000 per annum, plus an attractive package including 33 days' holiday, a healthcare cash plan, retail discounts, an employee...
-
Desktop Support Team Lead
1 month ago
Swindon, Swindon, United Kingdom Smiths News Full timeAbout the RoleWe are seeking a highly skilled and experienced Desktop Support Team Lead to join our team at Smiths News. As a key member of our IT department, you will be responsible for providing technical support and leadership to our onshore and offshore support teams.Key Responsibilities:Technical Escalation: Manage and resolve high-level technical...
-
Technical Services Team Lead
3 weeks ago
Swindon, Swindon, United Kingdom Center Parcs Full timeHot Tub Team LeaderAs a key member of our Technical Services team, you will be responsible for leading a team of Hot Tub Maintenance Operatives to ensure the highest standards of water quality and guest experience.Key ResponsibilitiesLead and manage the Hot Tub Maintenance Operatives, ensuring adherence to departmental procedures.Conduct regular audits on...
-
Senior Technical Lead
1 month ago
Swindon, Swindon, United Kingdom Nationwide Building Society Full timeTechnical Lead OpportunityWe are seeking an experienced Technical Lead to join our Digital Engineering team at Nationwide Building Society. As a key member of our technical leadership team, you will be responsible for providing technical direction and oversight to multiple development teams, ensuring the delivery of high-quality solutions that meet the...
-
Gas Supervisor Technical Team Lead
2 weeks ago
Swindon, Swindon, United Kingdom Liberty Gas Group Full timeGas Supervisor Technical Team LeadAt Liberty Gas Group, we're seeking an experienced Gas Supervisor to lead our technical team in delivering exceptional results. As a key member of our team, you'll be responsible for overseeing the management of contracts, ensuring the delivery of high-quality services, and promoting a culture of...
-
Technical Supervisor
1 week ago
Swindon, Swindon, United Kingdom CV Technical Full timeEngineering Site SupervisorWe are looking for a skilled and motivated Engineering Supervisor to join CV Technical in their manufacturing operations. This is an excellent opportunity for someone who wants to work in a fast-paced environment and be involved in planned and reactive maintenance.This role will involve working closely with the maintenance manager...
-
Senior Technical Lead
1 month ago
Swindon, Swindon, United Kingdom Nationwide Building Society Full timeJob Title: Technical LeadAt Nationwide Building Society, we're seeking a highly skilled Technical Lead to join our Digital Engineering team. As a key member of our technical leadership team, you'll be responsible for providing technical direction and oversight to a team of engineers, ensuring the delivery of high-quality solutions that meet our business...
-
Technical Director Position in Manufacturing
5 days ago
Swindon, Swindon, United Kingdom CV Technical Full timeCV Technical is seeking a skilled Engineering Manager to oversee the Maintenance & Engineering Department. As an experienced manager, you will lead a team of engineers and apprentices, implementing processes for Predictive Maintenance and Total Productive Maintenance (TPM) systems.Key Responsibilities:Manage the Engineering Function across the siteDevelop...
-
Technical Support Specialist
3 weeks ago
Swindon, Swindon, United Kingdom Edenred Full timeRole OverviewEdenred PayTech is a leading provider of payment solutions, and we are seeking a highly skilled Technical Support Specialist to join our Service Operations team. As a Technical Support Specialist, you will play a critical role in delivering world-class, seamless 24/7 IT operations support to our clients.Key ResponsibilitiesProactively identify...
-
Technical Support Specialist
4 weeks ago
Swindon, Swindon, United Kingdom SAAB UK Full timeAbout Saab UKSaab UK is a leading provider of high-technology solutions and services in defence, aviation, space, and civil security. Our mission is to help our customers keep people and society safe.We are currently seeking a skilled Support Manager to join our team. As a Support Manager, you will be responsible for providing technical support to our...
-
Swindon, Swindon, United Kingdom Edenred Full timeAt Edenred, we're looking for a skilled Shift & Incident Lead to join our team. As a key member of our technical support team, you'll be responsible for leading a team of specialists and ensuring the smooth operation of our platforms.About the RoleWe're seeking a highly motivated and experienced individual to take on the challenge of leading our technical...