IT Support Specialist

1 month ago


Swindon, Swindon, United Kingdom Dick Lovett Full time
Key Responsibilities

Your day-to-day responsibilities will include:

  • Providing top-quality IT support to colleagues across our dealerships and head offices, ensuring seamless communication and collaboration.
  • Building strong, positive relationships with team members, suppliers, and stakeholders, fostering a culture of trust and respect.
  • Managing tickets effectively, ensuring incidents and service requests are resolved in line with service level agreements, and maintaining accurate records.
  • Assisting with major incidents and effectively communicating with VIPs, suppliers, and users, providing timely updates and resolutions.
  • Updating and maintaining Windows devices and mobile device configurations, ensuring compliance with company policies and industry standards.
  • Troubleshooting common issues within the Windows Desktop environment and managing advanced configurations, providing expert-level support and guidance.
  • Ensuring compliance with IT security protocols and supporting mail security systems, protecting sensitive data and maintaining confidentiality.
  • Maintaining up-to-date knowledge guides and documentation to help promote self-help across the business, reducing support requests and improving efficiency.
  • Participating in the on-call rota, where you'll be expected to diagnose and resolve issues outside of office hours, while keeping all stakeholders informed and engaged.
  • Working closely with the IT department to resolve security events and major incidents, providing expert-level support and collaboration.
  • Ensuring end-user hardware is well-maintained and supported, reducing downtime and improving overall system performance.


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