Customer Success Strategist

2 weeks ago


Abingdon, Oxfordshire, United Kingdom Preservica Full time
Key Performance Indicators
Pursue a challenging role as a Customer Success Strategist at Preservica, where you will spearhead efforts to foster strong relationships between our company and customers. With a growing customer base and expanding operations, this position offers exciting opportunities for professional growth and development.

Role Description
As a key member of our Customer Engagement team, you will develop and implement comprehensive customer engagement strategies to enhance customer satisfaction, increase retention, and drive growth within the customer base. Your primary responsibilities will include:
* Ensuring seamless communication between customers and internal teams through various channels.
* Analyzing customer data to provide actionable insights to inform business decisions.
* Collaborating with Marketing to maintain consistent messaging across customer interactions.
* Creating and maintaining a technical library to facilitate self-service capabilities for customers.

Requirements
* Minimum 5 years of experience in Customer Success, Customer Engagement, or Product Marketing
* Proven track record of delivering high-quality content across multiple formats and platforms in a B2B software environment
* Strong community management skills and experience
* Highly organized with project management expertise
* Excellent writing, editing, and presentation skills, with a focus on executing projects efficiently.

What We Offer
Preservica provides a dynamic work environment that fosters growth, innovation, and teamwork. As a valued member of our team, you can expect a competitive salary, benefits package, and opportunities for professional development. Our focus on personal development and training ensures that all staff members have access to resources for learning new technologies, developing soft skills, or earning recognized professional qualifications. Located in Abingdon, UK, our offices are easily accessible by car or public transportation.

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