Digital Preservation Lead
1 month ago
We are seeking an experienced professional to lead our customer success efforts as a key member of our team. As the Digital Preservation Lead, you will play a critical role in safeguarding our clients' digital assets and driving results in a world-leading company.
The successful candidate will have at least 5 years of experience in Customer Success, Customer Engagement, or Product Marketing. They will be responsible for delivering high-quality content across multiple formats and platforms in a B2B Software environment.
Main Responsibilities:
- Act as the voice of the customer, ensuring feedback is effectively communicated to the relevant teams.
- Compile and analyse customer data, providing actionable insights on trends, opportunities, and risks.
- Ensure regular communication with customers, working closely with Marketing to maintain consistent messaging.
- Lead the development of a technical library of high-quality information for customer self-service.
Requirements:
- At least 5 years of experience in Customer Success, Customer Engagement, or Product Marketing.
- Proven track record of delivering high-quality content across multiple formats and platforms in a B2B Software environment.
- Strong community management skills.
- Highly organised, with project/programme management experience a plus.
- Excellent writing and editing skills, with a strong focus on execution and delivery.
- Commercially minded, with an aptitude for data analysis and finding trends, risks, and opportunities within customer interactions.
This is a hybrid role, operating from home with regular office days. We offer a competitive salary, benefits package, and great future prospects in a fast-growing market sector. Estimated annual salary: £65,000 - £80,000.
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