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Digital Asset Preservation Specialist
1 month ago
Pursue a rewarding career as a Digital Asset Preservation Specialist at Preservica, where you will play a vital role in safeguarding the world's most precious digital assets. Our award-winning software is used by leading businesses, archives, libraries, museums, and government organizations worldwide.
About the Role
As a key member of our Customer Engagement team, you will develop and implement comprehensive customer engagement strategies to foster strong relationships between Preservica and our customers. Your core task will be to ensure excellent customer satisfaction, increase retention, and drive growth within the customer base.
Main Responsibilities
* Act as the voice of the customer to ensure customer feedback on all channels passes to Product, Engineering, or Commercial as needed and feedback is provided.
* Compile and analyze Customer Data, providing insights to the business on trends, opportunities, and risks.
* Ensure regular communication with our customers, working with Marketing to ensure consistent messaging.
* Lead on the creation of a technical library of good quality information to enable customers to self-serve at any level.
Educational Requirements
* 5+ years within Customer Success, Customer Engagement, or Product Marketing
* Experience delivering content across multiple formats and platforms in a B2B Software environment
* Community management experience
* Highly organized, Project/Programme Management experience is a plus
* Excellent writing & editing skills, strong execution focus, and a track record of delivering across different content formats.
About Company
Preservica is a world-leader in digital preservation, changing the way organisations safeguard their digital information. We offer a competitive salary, benefits package, and great future prospects in a fast-growing market sector. From developing your leadership skills to improving your technical abilities, we can offer tailored career development based on your aspirations. This is supported by our focus on personal development and training - all our staff have an annual training allowance, which can be used to learn new technologies, develop soft skills, or earn recognised professional qualifications.
Location
The role will operate as hybrid from home with regular office days. You should be based within reasonable commuting distance of Abingdon, UK.
