Customer Service Specialist

4 days ago


Edinburgh, Edinburgh, United Kingdom Marks and Spencer Full time

Job Summary

We are looking for a skilled Customer Service Specialist to provide exceptional service to our customers in-store. As a key ambassador for M&S, you will be responsible for maintaining high standards of customer service, product knowledge, and visual merchandising.

Key Accountabilities

  • Deliver a seamless shopping experience by addressing customer queries and resolving issues promptly.
  • Maintain up-to-date product knowledge and make recommendations to customers based on their needs.
  • Ensure that the sales floor is visually appealing and well-organized at all times.
  • Collaborate with colleagues to achieve sales targets and promote M&S products and services.

Requirements

  • Experience in a customer-facing role preferably in retail.
  • Excellent communication and problem-solving skills.
  • Able to work effectively in a fast-paced environment.
  • Familiarity with visual merchandising principles.

Benefits

  • A competitive salary of £28,000 - £32,000 per annum.
  • A comprehensive benefits package including pension scheme and discounts on M&S products.
  • Ongoing training and development opportunities.


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