Customer Service Specialist

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Boxergy Ltd Full time

At Boxergy Ltd, we're seeking a highly skilled Customer Service Specialist to join our team. In this full-time and permanent role, you'll have the opportunity to work from home and enjoy a hybrid working arrangement, allowing you to balance office and home work while socializing with your team.

About the Role

This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service in the renewable energy sector. As a key member of our team, you'll be responsible for completing DNO applications, providing timely updates on solar and heat pump installations, and ensuring our customers have the information they need.

Key Responsibilities
  • Help customers with their renewable energy applications
  • Provide timely updates on solar and heat pump installations
  • Answer customer queries and provide information
Requirements

To succeed in this role, you'll need to possess excellent organizational skills, attention to detail, and confidence when communicating with customers over the phone. Proficiency in Excel and Word is also essential, as you'll be required to manage various documents and spreadsheets throughout your day.

What We Offer

In addition to a competitive salary of £25,000 - £30,000 per annum, we offer a range of benefits to support your career growth and well-being. These include:

  • A comprehensive training program to help you develop your skills and knowledge
  • A flexible working arrangement that allows you to balance work and personal life
  • A supportive team environment that fosters collaboration and innovation

We're committed to helping our employees achieve their career goals and grow within our organization. If you're passionate about delivering exceptional customer service and have a keen interest in the renewable energy sector, we encourage you to apply for this exciting opportunity.



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