Helpdesk Resolution Expert

20 hours ago


Nottingham, Nottingham, United Kingdom Silverbear Ltd. Full time

Silverbear Ltd. is committed to delivering exceptional customer experiences, and we're looking for a Helpdesk Resolution Expert to join our team. In this critical role, you will be responsible for providing timely and effective support to our customers.

About the Role
  • The ideal candidate will possess excellent communication skills and the ability to work independently in a fast-paced environment.
Key Accountabilities:
  • Diagnose and resolve complex technical issues over the phone and via remote access.
  • Develop and maintain strong relationships with internal stakeholders to ensure seamless issue resolution.
Requirements:
  • A solid understanding of IT hardware and software is required for this role.
Working Hours:
  • This full-time position requires Monday to Friday availability, with occasional weekend shifts.

Salary: £32,000 - £42,000 per annum (dependent on experience)



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