Hardware and Software Issue Resolver

3 weeks ago


Nottingham, Nottingham, United Kingdom Silverbear Ltd. Full time
About the Role: We're seeking a talented Automotive Helpdesk expert to join our team at Silverbear Ltd. As a key member of our support staff, you'll play a vital role in ensuring that our clients receive exceptional service and support. Your primary responsibilities will include diagnosing and resolving hardware and software issues, as well as assisting customers in troubleshooting their problems. To excel in this role, you'll need to possess a deep understanding of IT hardware and software, as well as outstanding communication and interpersonal skills. If you're up for the challenge, we encourage you to apply

Responsibilities:
• Diagnose and resolve hardware and software issues via phone and remote access,
• Collaborate with customers to identify and fix problems,
• Provide timely and effective support to ensure customer satisfaction.

Qualifications:
• Bachelor's degree in Computer Science or related field,
• 3+ years of experience in a similar role,
• Proven track record of delivering excellent results in a fast-paced environment.

Salary Range: £30,000 - £45,000 per annum, depending on qualifications and experience.

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