Customer Service Liaison

4 weeks ago


StainesuponThames, Surrey, United Kingdom Build Recruitment Full time

We are seeking a skilled Customer Service Liaison to play a key role in maintaining effective communication with residents in social housing properties during construction projects. This role offers a mix of both on-site and office-based work, which may take place at our head office or a designated site office.

The ideal candidate will have a valid driver's license and be comfortable with regular driving. They will be responsible for drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise.

Key responsibilities include:

  1. Drafting communications to residents regarding project updates and changes.
  2. Responding to residents' questions and concerns through in-person visits and phone calls.
  3. Attending coffee mornings with the Foreperson to discuss upcoming construction activities.
  4. Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion.
  5. Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction.

This is an exciting opportunity for a motivated and detail-oriented individual to join our team and contribute to the success of our construction projects.



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