Arrears Resolution Professional
3 weeks ago
Together is seeking an experienced Arrears Resolution Professional to join our team.
About the RoleThis is a challenging yet rewarding opportunity to work in a fast-paced environment where you will be responsible for providing expert support to customers facing financial difficulties.
Your main aim will be to grasp the underlying causes of a customer's financial situation and collaborate with them to devise a sustainable resolution.
- Main Responsibilities:
- Tackle incoming and outgoing phone calls from customers related to early and/or late-stage arrears on regulated and unregulated accounts.
- Engage with customers to uncover the root cause of their financial woes and work together to find a suitable solution.
- Address potential customer complaints.
- Prioritize the needs of vulnerable customers and organize relevant support, including referrals to external organizations.
Salary Range: £26,000 - £29,000 per annum, based on experience.
Work EnvironmentThis is a Cheadle-based role, situated in SK8 3GW. Regular working hours apply (09:00am-17:30pm).
Employee BenefitsAs part of our commitment to employee well-being, we offer a variety of benefits, including:
- 22 days annual leave (increasing with service), plus bank holidays.
- Flexible start and finish times.
- Performance-related bonuses.
- Group pension scheme.
- Critical illness cover.
- Employee assistance programme.
- Free on-site parking.
- Cycle-to-work scheme.
- On-site fitness centre.
- Discounts at local eateries.
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