Senior Director of Client Services

1 month ago


York, York City, United Kingdom Everise Full time
About the Role

Elevate customer experiences for people around the world as a key member of the Everise team. As a Vice President - Client Services, you will be responsible for driving overall client relations, operational effectiveness, revenue generation, and client retention.

Key Responsibilities:

• Lead regional and/or teams according to Everise values, ethics, and parameters.

• Establish and maintain client account plans, ensuring action steps are implemented to achieve results in client satisfaction and retention, expansion of services, and utilization of supplier networks.

• Accountable for achieving designated goals and objectives in operational effectiveness, revenue generation, and other success factors.

• Proactively support the development of client relationships, attending meetings and reviews as required, including providing support to Directors in account renegotiations, including RFPs from current clients.

Requirements:

• Strong communication and negotiation skills.

• Ability to build relationships with clients, partners, and stakeholders at all levels.

• Align individual goals with organizational goals.

• Ability to manage multiple complex projects simultaneously.

• Highly responsive and solution-oriented mindset.

• Customer focus and good understanding of business cycles, budgeting, and financial management.

Preferred Qualifications:

• Masters/Bachelor's Degree in Management, Business, or Marketing.

• 10-12 years of pertinent experience in Client Services/Account Management within the BPO/Contact Center/Customer Experience industry.

• Proven success in effectively managing client relationships and accounts within the Healthcare - Payer sector.

What We Offer:

The anticipated base salary range for this remote position is between $160,000 - $200,000. In addition, Everise provides benefits including medical coverage, dental, vision, disability, 401k, and paid time off. Depending on the specific role, compensation may also include commission earnings and other benefit programs.



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