Retail Leadership Role

5 days ago


Basingstoke, Hampshire, United Kingdom Sainsbury's Full time
About the Role

We are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a key member of our store management team, you will be responsible for delivering exceptional customer service and leading a team of retail professionals to achieve sales and customer satisfaction targets.

Key Responsibilities
  • Lead and manage a team of retail staff to achieve sales and customer satisfaction targets
  • Develop and implement effective customer service strategies to drive sales and customer loyalty
  • Monitor and analyze sales data to identify trends and opportunities for growth
  • Collaborate with other store managers and department heads to achieve business objectives
  • Provide coaching and training to team members to improve their skills and performance
Requirements
  • Proven experience in a retail leadership role, preferably in a similar environment
  • Excellent customer service and communication skills
  • Ability to lead and motivate a team to achieve sales and customer satisfaction targets
  • Strong analytical and problem-solving skills
  • Ability to work effectively in a fast-paced environment
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career development and progression
  • A dynamic and supportive work environment
  • Access to training and development programs
  • A discount card for Sainsbury's and other partner retailers


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