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Senior Operations Manager

1 month ago

Swinton, Manchester, United Kingdom Creative Support Full time

As a Senior Operations Manager at Creative Support, you will be responsible for leading a team of Senior staff and Support Workers to deliver high-quality support services to individuals with learning disabilities and/or autism, and long-term health needs.

The role will cover up to five supported tenancies within the Swinton area, and you will be working with a large management team in a nice office setting based in the heart of Swinton.

Your focus will be on providing person-centred, outcome-focused support that enables individuals to lead fulfilling and valued lives, maintain their tenancies, participate in the local community, develop independent living skills, and achieve their personal goals and desired outcomes.

You will be responsible for all aspects of operational management, including:

  • Leading, managing, and supervising a team of staff
  • Ensuring that caring and respectful personalised support is provided at all times
  • Managing the accommodation and facilities effectively and ensuring that they are maintained to a high standard
  • Ensuring that the service is provided in accordance with the individual's support plans, the service specification, and CQC requirements
  • Maintaining excellent relationships with stakeholders and commissioners

This responsible senior role will require flexibility across the week, and working time will include time working on shifts providing direct care and support and off-rota management time.

As a Service Manager, you will be expected to fully understand the needs of all service users and to act as a professional role model, coaching and mentoring staff.

A high level of motivation and personal commitment is required, along with demonstrable skills and experience in assessing needs and planning support, deploying and supervising staff, and working effectively with stakeholders.

You will support the Registered Service Manager in maintaining the overall quality of the service, ensuring that it conforms with CQC essential standards of care.

A relevant degree or vocational qualification in health or social care is required (such as NVQ or H&SCD 3/4/5).

In return, we will offer you good conditions of service, on-going professional development, supportive management, and prospects for future career development.

Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days' leave, and company-paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer, and Investors in People Gold award holder.

We can only accept applications from candidates who are located in and eligible to work within the UK.