Senior Retail Operations Manager

6 days ago

Liverpool, Liverpool, United Kingdom Aramark UK Full time
About the Role

Aramark UK is seeking a dynamic and inspirational hospitality leader to join our team as Senior Retail Operations Manager at a prestigious sports venue. This is an exciting opportunity to be part of a high-performing team that delivers exceptional experiences for fans and guests.

Key Responsibilities
  • Team Leadership: Build and lead a high-performing team to deliver retail food and beverage operations that exceed customer expectations.
  • Operational Excellence: Develop and implement strategies to drive sales growth, improve profitability, and enhance the overall guest experience.
  • Customer Focus: Demonstrate a deep understanding of hospitality standards and venue needs to deliver exceptional customer service.
  • Financial Management: Manage departmental budgets, financial performance, and key performance indicators to achieve business targets.
  • Supply Chain Management: Develop strong relationships with procurement, logistics, and third-party suppliers to ensure product quality, stock control, and stock holding.
Requirements
  • Leadership Experience: A minimum of 3 years of senior management experience in a retail and beverage environment, preferably in a multisite outlet, stadium, or catering environment.
  • Operational Expertise: Proven ability to manage a mixed portfolio of outlets and business functions, with a focus on building a balanced team and installing key processes and best practices.
  • Communication Skills: Excellent communication skills to influence all stakeholder levels, with a passion for people, building, and developing teams to secure a culture of development and growth.
  • Financial Acumen: Previous Profit & Loss accountability and ability to manage costs to ensure maximum profitability.
About Aramark UK

Aramark is a leading service and solutions provider in the UK, supporting clients, partners, and customers in food, facilities management, property services, and retail solutions. We believe in developing our people's talents, fueling their passions, and empowering their professional growth.

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