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Retail Operations Director
2 months ago
Aramark UK is seeking a dynamic and inspirational hospitality leader to join our team as Senior Retail Operations Manager at a prestigious sports venue. Our mission is to set the standard for excellence and create exceptional experiences for fans.
About the Role
- Lead a team to deliver a diverse and effective retail food and beverage operation, ensuring customer service excellence and enhancing the guest experience.
- Develop and implement tactical plans to deliver business objectives, working closely with the venue and senior leadership team.
- Manage a team to deliver 32 food and beverage outlets, ensuring consistent and exceptional product quality and service standards.
- Review performance and optimize sales and profitability to ensure delivery of departmental financial targets.
- Drive our guest focus culture through consistently demonstrating an in-depth knowledge and appreciation of hospitality standards and venue needs.
About You
- Naturally confident leader with senior management experience to inspire large operational teams to deliver results.
- Minimum of 3 years experience in retail and beverage environment, preferably in a multisite outlet, stadium or catering environment.
- Excellent communication skills – able to influence all stakeholder levels.
- Previous Profit & Loss accountability and ability to manage costs to ensure maximum profitability.
- Ability to lead a safe & hygienic operation, complying with all Company & legislative requirements.
About Aramark UK
Aramark is a leading service and solutions provider in the UK, supporting clients, partners and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth.
