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Senior Retail Operations Manager

2 months ago


Liverpool, Liverpool, United Kingdom Aramark UK Full time
About the Role

Aramark UK is seeking a highly skilled and experienced Senior Retail Operations Manager to join our team at Everton Football Club. As a key member of our senior leadership team, you will be responsible for delivering exceptional retail food and beverage operations at our state-of-the-art Bramley-Moore Liverpool stadium.

Key Responsibilities
  • Team Leadership: Build and lead a high-performing team to deliver exceptional customer service and drive sales growth.
  • Operational Excellence: Develop and implement effective operational processes to ensure seamless delivery of retail food and beverage services.
  • Financial Management: Manage departmental budgets and financial performance to achieve targets and drive profitability.
  • Customer Experience: Focus on delivering exceptional customer experiences through effective queue management, use of technology, and enticing marketing offers.
  • Health and Safety: Ensure compliance with health and safety regulations and manage third-party providers to maintain a safe and hygienic environment.
  • Relationship Building: Develop strong relationships with procurement, logistics, and third-party suppliers to ensure product quality, stock control, and stock holding.
Requirements
  • Leadership Experience: Proven track record of leading large operational teams to deliver results.
  • Industry Experience: Minimum 3 years of experience in retail and beverage environments, preferably in a multisite outlet, stadium, or catering environment.
  • Communication Skills: Excellent communication skills to influence all stakeholder levels and build strong relationships.
  • Profit and Loss Accountability: Previous experience in managing costs to ensure maximum profitability.
  • Safety and Hygiene: Ability to lead a safe and hygienic operation, complying with all Company and legislative requirements.
About Aramark UK

Aramark is a leading service and solutions provider in the UK, supporting clients, partners, and customers in food, facilities management, property services, and retail solutions. We believe in developing our employees' talents, fueling their passions, and empowering their professional growth.