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Senior Retail Operations Manager
2 months ago
About the Role:
Aramark UK is seeking a dynamic and inspirational hospitality leader to join our team as a Senior Retail Operations Manager at a prestigious sports venue. The successful candidate will have the opportunity to work on a revolutionary and advanced venue for fan experience in Europe, serving 52,888 fans per matchday.
Key Responsibilities:
- Lead a team to deliver exceptional customer service and experience in 32 food and beverage outlets, ranging from grab and go to fine dining.
- Develop and implement tactical plans to deliver departmental financial targets, focusing on sales and profitability.
- Manage the Fan Plaza on the Bramley Moore Dock, ensuring health and safety compliance and providing an incredible experience for fans.
- Drive a guest-focused culture, demonstrating an in-depth knowledge and appreciation of hospitality standards and venue needs.
- Support with budgeting, reporting, and managing financial performance of the business unit.
Requirements:
- Naturally confident leader with senior management experience to inspire large operational teams to deliver results.
- A minimum of 3 years experience in retail and beverage environment, preferably in a multisite outlet, stadium, or catering environment.
- Confidently able to manage a mixed portfolio of outlets and business functions.
- Passionate about people, building and developing teams to secure a culture of development and growth.
- Excellent communication skills – able to influence all stakeholder levels.
- Previous Profit & Loss accountability and ability to manage costs to ensure maximum profitability.
About Aramark UK:
Aramark is a leading service and solutions provider in the UK, proudly supporting clients, partners, and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth.
